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In The Forum:
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Topic:
Ethernet Cable; Wiring schematic? 568-B?
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In The Forum:
Fax - Tivo - Alarms
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On Feb 15, 2017 at 21:16:51


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Vonage Is this the same cable modem you used in the previous location with the other ISP



Is this the same cable modem you used in the previous location with the other ISP that had no issues with Vonage or did you get this modem from Comcast? Some SB5120's are known to cause audio issues based upon the firmware they have and the location they were manufactured in. Again not all of them do this but some do. What are the signal levels inside the modem. Comcast can check this remotely but you can do it yourself by going to http://192.168.100.1 and click on the Signal tab. Post everything listed in here.

Also just want you to know that bandwidth has little say in voice quality. You can run a bandwidth test and have the entire internet at your back door yet still have poor audio. The internet uses the BGP protocol to get from point A to point B. Each ISP or even the same ISP in different locations may use a different route to get to a destination. It all depends upon your IP address, the network you belong to, and the ASN being advertised.

While Comcast does have a direct IP handoff to the Vonage border routers, not every Comcast ASN is being broadcasted to Vonage and vice versa. So you could have packet loss between your location and the Vonage data centers with your current connection especially if Comcast has you routing through an overcrowded, saturated backbone.



Read The Full Thread:

Choppy/missing upstream audio on new Comcast connection


Hi everyone, Recently moved into a new place and had Comcast High Speed Internet
A little rundown on QOS http://technet.microsoft.com/en-us/library/cc757120.aspx http://www.wi
I would agree with you and the Vonage tech, the problem appears to be on Comcast's
Here is the results from my 5120. What should the downstream power level be? Downstream
see http://www.speedguide.net/read_articles.php?id=1197
This web page has very good information about cable modem signal / power levels
I have the same problem. I had the same experience with Comcast and Vonage on the

VonTechMgr posted "Is this the same cable modem you used in the previous location with the other ISP" on 12/09/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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