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Vonage Is there someone on this forum who can catch the attention of Vonage Customer Care



Is there someone on this forum who can catch the attention of Vonage Customer Care in my behalf. I've noticed several posts that suggestion such assistance might be possible. If so, please ask them to look into the following:

TICKET: [vonage.com #1096475]

Jan. 15 - my FIRST request for Technical Service
Jan. 16 - automated reply from Vonage with Ticket Number
Jan. 17 - my SECOND request, with additional background info
Jan. 21 - my THIRD request, with additional background info
Feb. 3 - my FOURTH email, with additional background info
Feb. 7 - my FIFTH email, with additional background info
Feb. 9 - my SIXTH email, with additional background info


It is three and a half weeks after my first request for help installing Vonage, but still no reply, other than the automated assignment of Ticket Number.

Since my first inquiry, a friend here in Mexico has tried to call Vonage Tech Service in my behalf. After being on hold over an hour, he gave up.

I have subsequently discovered and utilized this Vonage Forum. I appreciate very much the prompt attention of "Reebok." We have had quite a string of messages back and forth, but so far we are at a loss to explain why I cannot establish contact with Vonage.

In my emails to Vonage customer care, I have included about every piece of relevant information I can think of or can uncover. I still hope that a technician knowledgeable about the service and the Linksys router can come up with some steps to take.

I am trying to be as patient as I can.

PLEASE HELP!!!

Tom



Read The Full Thread:

HELP please in reaching Vonage Customer Care


I apologize for the run around you have incurred. Please send me a message with
Here you go: http://www.vonage-forum.com/gate.html?name=Private_Messages&file=index&mode=po
oh well, I see he found you :)
For anyone reading this thread who is encountering problems with VONAGE, know
what was the problem exactly?
REEBOK: Well, I don't know exactly what the problem was. I just know it was fixed
its good to know someone is getting help. i have called 6 times this week, been promised
I would love to help. Please send me a pm detailing the entire history and include
I've also had a difficult time contacting Vonage customer service. I've sent

tomcolvin posted "Is there someone on this forum who can catch the attention of Vonage Customer Care" on 02/09/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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