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Vonage Internet telephony works much differently than PSTN. Sometimes packets of data



Internet telephony works much differently than PSTN. Sometimes packets of data are still being transmitted to your Vonage adapter, even though you have hung up. I was talking to my Mom one time, and I asked her to hold while I took a call waiting call. Being impatient, after 2 seconds she hung up. Or at least she "thought" that she hung up. She left the phone off of the hook. When I switch-hooked back to her line, I could hear her talking in the background to someone, so I eventually hung up. 30 minutes later I tried to call her back, and while her phone was sounding busy in my ear, I could also hear noises in the background that sounded as though I was still connected to the original call with her. I actually determined that I was still connected to her. I called a friend and we could barely hear each other because my mother's line was still transmitting packets to my Vonage connection. I had to get my friend to call me back, and that seemed to clear the line, but my mother's line was still connected to mine. I tested this by dialling another number, and sure enough, I could hear my mother's line still in the background.

This has happened to me a couple of times. Another way it will happen is if you pull the power plug out of your Vonage adapter (or the power goes off) while you are on a call, and the person you are calling does not hang up. You will not be able to disconnect that connection until that person does hang up. Sure, you will get a new dial tone, but just try calling another number while the original caller still has their phone off hook. You'll see that the call is really still there.

This is a good reason to have some sort of a forced release of all calls after 4 hours. If the calls were never released, or if you could punch in a code to prevent the releasing of your call after 4 hours, you could become victim to an endless phone connection that totally renders your Vonage line useless.

Someone on the Primus forum suggested programming the system to detect if there is still a conversation happening. If there is, then keep the line connected, else drop the call. That might work, but in the case where I could still hear my mother talking in the background, how would the electronic surveillance equipment know the difference between that and a real conversation? I think the only solution is to force the calls to drop after a pre-determined period. PSTN works differently. You cannot have your phone hung for hours on end. If a POTS party calls you on a POTS line, then 10 seconds after you hang up from talking to someone on POTS, the line disconnects. If you placed the call, then the line disconnects immediately once you hang up. Two different infrastructures working two different ways. The disconnect signal is sent from POTS lines, whereas Voip does not always send a disconnect signal. This means the POTS line will stay connected to you forever.

I'm sure Vonage recognizes the need for some people to stay on a call for 4 hours, but they have to balance that with the need of others who have their phone caught up in the system. Four hours is a heck of a long time to have no phone service.

I think people's expectations of this type of phone service are too high. There are other things, like Anonymous Call Blocking, and Do Not Disturb, and even lower-priced unlimited local calling that I would be more inclined to complain about. Complaining about a 4 hour limit on a call is not very constructive considering there is a good reason behind why it is being done. What's the solution? I don't think there is any at this time. Possibly they could re-engineer the Voip system to have smarter disconnect signals going to the POTS systems. Other than doing that, we likely have to tolerate the 4 hour disconnect cycle, and be happy that we are paying lower prices for this service which works quite remarkably well 99% of the time.



Read The Full Thread:

Is there a time limit / call length limit on Vonage


Twice a quarter I am on a conference call for +8 hours (multiple techs patching
I will check time limit. I have cell phone with free unlimited nights starts
there was a post a couple weeks ago where a few ppl had the same thing happen after
The posts last week seem to enforce that there is some sort of 4 hour time limit.
Vonage does terminate outgoing and incoming calls after 4 hours. Four hours may
Another reason why they might be terminating the line after 4 hours is because
Your observation is exactly why I inserted that everyone's needs are different.
Yeah but its not very professional if you are on a business conference call and
Agreed. The Vonage statement should say, "Unlimited, calling! (in 4 hour increments) You
Wireless companies do the same thing. It also helps to protect you if you leave

DarKev posted "Internet telephony works much differently than PSTN. Sometimes packets of data" on 04/07/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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