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On Feb 15, 2017 at 21:16:51


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Vonage Internet is Comcast Cable modem Router is Linksys RTP300 Phones are a Uniden



Internet is Comcast Cable modem
Router is Linksys RTP300
Phones are a Uniden 5.8GHz dual handset system

Ok - I've had Vonage for a while and works great. No problems at all. Till now.

I live in Philadeplhia (215 area code), my Mom lives in Denver (303 Area code)

My mom also had Vonage, but she could never get the Tivo to work with it. Having no luck with either Tivo or Vonage tech support - she canceled and got her Quest landline back.

Now, I can't call her from my Vonage phone. It says "The number is not in service I100". But - It's not disconnected. It works just fine with a cell phone, the upstairs' apartment phone (Verizon) and it works with an ATT calling card on the Vonage phone.

I can call all other numbers just fine, including other numbers in the 303 and 719 area codes (both Colorado)

- Yes, I've rebooted the router and cable modem cold. - Yes, I am dialing it right. I've tried 1-303-xxx-xxxx and just 303-xxx-xxxx. No, I am not using a memory dial or anything like that.

Here's what I think happened: I think Vonage Blacklisted that number so that other Vonage customers can't call somebody who canceled. Am I right?



Read The Full Thread:

"The number is not in service I100" - Yes, it is!


No, I don't think you're right. I think it's a simple database issue. I seem to recall
Well, it is not quite as sinister as Vonage having black listed the number, but
This confused a couple of support people very much. They said that they "would
navydavy2001, We must have been posting at the same time - yes, I believe you
Jenny, Yes, call them again. This is a pretty simple problem, and one they
Jenny, I agree with all you've been told. It's not sinister, just stupid. This
Thanks so much, I am on hold now (3-5 minutes est wait!!)
Good luck. Let us know how it turns out.
Well, Vonage said that they can't do anything about it without my mother's information/address/accou

jennymcc posted "Internet is Comcast Cable modem Router is Linksys RTP300 Phones are a Uniden" on 06/20/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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