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Vonage Internet and Phone keep getting dropped. Comcast service. SurfBoard SB3100



Internet and Phone keep getting dropped.

Comcast service. SurfBoard SB3100 Cable Modem
Linksys RTP3100 Router 1 phone and 1 Ethernet out. Windows firewall. Turned it off but it still drops everything periodically.

Here's the log(below). Emailed the Vonage techs. They said they reset the router. I just keep rebooting and it's OK until I use the computer again or when someone calls. A month ago it started doing this, but it went away in a day.

Anybody else with this problem? Software or Router going bad? Anyway to check a router?



Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Enabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info Could not get proxy settings via the Automatic Proxy Configuration mechanism
info This computer has the following default gateway entry(ies): 192.168.15.1
info This computer has the following IP address(es): 192.168.15.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies): 192.168.15.1
info This computer has the following IP address(es): 192.168.15.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
action Automated repair: Reset network connection
action Disabling the network adapter
error Failed while disabling the network adapter
error Failed with error 0x800F020D: The class installer registry entry is invalid.

IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed

IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.15.100

Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR


WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.

Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel(R) PRO/100 VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Incoming Connections, Device=(null), MediaType=NONE, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected

HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.



Read The Full Thread:

Internet and Phone connection being dropped in Jessup, MD


The first place I would start is with your cable modem...Being that the SB3100
6 hours of direct connect to cable modem and everything is OK, but I did find one
Back up and running. Just waited a few days. Don't know if it was Vonage or Comcast.

Rio posted "Internet and Phone keep getting dropped. Comcast service. SurfBoard SB3100" on 06/20/2007

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