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Vonage Interesting discussion all. I have been an alarm.com customer through FrontPoint



Interesting discussion all. I have been an alarm.com customer through FrontPoint Security for about 7 months now. I could not be happier.

Rather than rehash things that have already been said here and elsewhere on the Internet, just do a google Search on Frontpoint Security (they are in McLean, VA, but offer service across the U.S.). You will see many great reviews of Frontpoint as well as the Alarm.com technology they utilize.

Seeing many other great reviews has a lot more influence than just my words alone, and you will also see how alarm.com's technology is not even in the same ballpark as 98% of the residential alarm systems currently deployed (and being deployed) today. Another guage of the alarm.com technology is just go to their website and check out a demo of their web control interface that every customer gets with their account. It will blow you away. Unmatched, as far as I know... especially for anything near their price point.

As for concerns about the cell signal, if the signal is marginal, most dealers won't even deploy an alarm.com system to you, and probably, alarm.com won't allow them to either. So this concern is almost surely moot.

For those who complain about the ~$40/month monitoring fee, look at what you get, not only in terms of sheer features, but more importantly, in terms of quality of service. I realize there are those on severely tight budgets, and for those people I can perhaps understand somewhat, but for most people, I can never understand why they want to scrimp a few dollars on a life safety and security system. My view is, if you aren't going to get a meaningful alarm system, why get one at all, for the most part. OK, enough on this.

Oh, and the $40 price point that Frontpoint offers is the highest level of Alarm.com residential monitoring, or at least it was several months ago. The ones offering $25/month alarm.com service are almost surely offering reduced-feature plans (or it's being subsidized by an oversized equipment/installation charge).

I'm sure there are many good alarm.com dealers out there, but in your research, I strongly recommend you check out Frontpoint Security. They have a very unique offering, and offer service nationwide. Unique in the industry, they are transparent about everything - their pricing (equipment AND monitoring), their contracts, etc. And they have about the cheapest equipment prices you will find - and you OWN the equipment at or before the end of your contract, unlike many alarm companies. Frontpoint's website is excellent, which pictures and prices of all equipment and plan options, etc.

But most off all, Frontpoint provides AMAZING CUSTOMER SERVICE. I have never been more impressed with a company, seriously! They do not believe in IVR's, and do their best to always have a REAL person answer the phone, and if they are busy, they will call you right back if you leave a voicemail (rare that you even get to voicemail though).

It should also be said that I (nor any friends or relatives) have any ownership/etc interest in either of these companies other than just being a very satisfied customer and one of their number one fans. Alarm.com also provides quite good customer service, as one customer pointed out. However, Frontpoint provides truly GREAT customer service.

Hope this helps.



Read The Full Thread:

NextAlarm vs. Alarm.com


I am interested in why Vonage went with Alarm.com versus NextAlarm. What are the
I can't speak for Alarm.com, but I wrote a long piece about NextAlarm on this thread: http://www.
I use nextalarm and they are great. Alarm.com is totally wireless, which
Nextalarm looked pretty good as a basic and inexpensive voip-compatible alarm
Just curious, what sort of equipment does Alarm.com use? I didn't have to buy any
Alarm.com uses all wireless equipment and it must be their equipment.
Alarm.com actually offers an upgrade option for people who already have compatible
No mistake about it. If one goes with Alarm.com, they replace your entire alarm
i went with alarm.com a few months ago i'm very happy. here's my take - if you want
Nice review. I am not knocking alarm.com, but here's a compaison to what you stated. How

nishiko posted "Interesting discussion all. I have been an alarm.com customer through FrontPoint" on 07/16/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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