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Vonage Instead of shipping the device back unannounced, you may want to try writing them
Instead of shipping the device back unannounced, you may want to try writing them a letter, the kind on sheets of dead trees, and mail it to their cancelation department. Send it (preferably with delivery confirmation or registered mail) to the following address (which I got directly from the FAQ under "billing disputes"):
3.2 Billing Disputes. You must notify us in writing within seven days after receiving your credit or debit card statement if you dispute any Vonage charges on that statement or you will be deemed to have waived any right to contest such charges. All notices of disputed charges should be sent to:
Customer Care Billing Department
Vonage
23 Main Street
Holmdel, New Jersey 07733
-or- billing@vonage.com
You may also want to send an email to the email address, as well, but send the letter.
Read The Full Thread: I''ve finally had enough
• Suggesting that people test their connection first would be a HUGE benefit to
• After losing dial tone again yesterday morning for the 5th time this week I have
• I don't think that Vonage was ever intended to be a reliable stand-a-lone telephone
• Well, for whatever it's worth, Vonage HAS been my one and only telephone service
• I originally picked up Vonage because of problems experienced with landline
• Agreed. Unfortunately, this one thing is a biggy. They need to address it if they
• Agreed. Or increasing the number of subscribers. I think they should direct some
• I wonder how these Customers
were able to be heard. Maybe our dissatisfied voices
• HA. Read the one from "Carl A" in South Korea. Bet he's real pissed off right about
NateHoy posted "Instead of shipping the device back unannounced, you may want to try writing them" on 07/07/2006 |
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