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Vonage Information: 1. Your location: Mumbai, India 2. Your ISP name and type



Information:

1. Your location: Mumbai, India
2. Your ISP name and type (cable, DSL, wireless etc) : Tata Indicom (VSNL) ; Cable
3. Upload and download speeds : 256 kbps
4. Modem make and model : NA (The internet provider connects the ethernet cable to the PC)
5. Type of Vonage adapter used: Mot VT2442
6. Setup of Network : ISP->Vonage Adapter->PC
7. Issue you are experiencing : No Inetrnet connection
8. Run this Voip Test

The ISP has provided the ethernet cable which is generally connected to PC and a dialer where username and password is set.

To connect Vonage I connected the ethernet cable from ISP to Vonage adapter and another ethernet wire from adapter to PC.

Then by logging into adapter I set Wan configuration to PPPoE and set the username and password.
If I try to set "Keep alive" field to 0 (as suggested in many posts); it throws error "check PPP errors" so I left it to default 10 min.

After this setting when I click on Connect the connection is not established and reason stated is "Authentication failed".

I have tried MAC address cloning but still I get the coonection failure.

Any suggestion on how to fix this issue?

thanks.



Read The Full Thread:

Can not connect using router Mot VT2442


It sounds as if you've done the right things. Have you talked to your ISP? They probably
Does your vonage phone work? I know that your computer will not b/c it has a
My Vonage phone does not work either. My ISP is not willing to help me either
A work around . . not great but should work. Install another ethernet board
static ip would not require a username and password.
If there's an alternative to your ISP I would consider giving them a try; the one
Can you even use VoIP with that sort of speed?
Good point on the speed, looks like ISDN service, not broadband.
And to think they tell you that you need a minimum of 90kbps upload to use VoIP. :no:

parags posted "Information: 1. Your location: Mumbai, India 2. Your ISP name and type" on 02/07/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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