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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

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Vonage India is where I ended up. I did try to get back to the states, perhaps I didn't know

India is where I ended up. I did try to get back to the states, perhaps I didn't know the right catch phrase. Do you have any suggestions on what key words to use?

Here's what I did
1) Vonage 800 line...
2) Navigate to "help with voicemail" or something like that

CSR1 [American] : How may I help you?
Me : Having trouble with voicemail, but I'd like to know whats wrong before you reset it or anything like that.
CSR1 : Uhhh... Yeah... hold on...
CSR2 [Indian] : Hello, my name is John, how may I help you today?
Me : Uhhh... Yeah... Having trouble with voicemail, but I'd like to know what's wrong before you reset it or anything like that.
John : Sure, no problem, let me get your account number ...
Me : [Provide all necessary info to John]
John : Ok... looks like voicemail is enabled correctly, ahh found it. There is a System-Not-Available number enabled on this account. It must be forwarding to that because of a problem with your ISP.
Me : Ohh... cool... let me try that out [call System-Not-Available number directly on second line]
Me : Uhh... John, don't think that's it. When I call the System-Not-Available number directly, I get my cell phone's voicemail (as expected). I don't think it's ever getting to the point where if forwards to the System-Not-Available number.
John : Ok... Looks like the your network is connected and working... Let me check something.
Me : [on hold]
John : Yeah, the server is down
Me : What!?!
John : The voicemail server is down, should be up tomorrow.
Me : Uhh... OK... When did it go down? What region is effected? Do you have a ticket number I can track to see when it's repaired? Can I get an account credit?
John : It's been down since yesterday. It's the Vonage voicemail server, everyone is effected. We don't open tickets on internal problems. You'll need to talk to billing for a credit.
Me : Hmm... Alright, thanks John>
John : Can I interest you in a second line, or 800 number.
Me : Nope... I'm ok John... Thanks.

Read The Full Thread:

Voicemail Problem (confirmation?)

Think it's fixed, but I opened a ticket and asked for a two-day credit (<$2 but
Did you talk to someone in the US or just the first level tech in India? My voicemail
Hmmm.. My friend is going to check tomorrow to make sure, but he's pretty sure there
I'm feeling duped... The optimist in me says that he was just confused and refering
I am in the same boat. Voicemail will either not pick up at all or it will pick up 10-20
Ya there is a voicemail issue right now. I heard it started yesterday, but it could
It still doesn't work for me. Voicemail will not pick at all. I'm sure glad
Thank you for contacting Customer Care. We understand that you are experiencing

DKB posted "India is where I ended up. I did try to get back to the states, perhaps I didn't know" on 09/21/2006

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