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Raymondkah Posted:
Great opportunity
to hear views from
the market
regarding current
opportunities
...

In The Forum:
Vonage
Topic:
Mro americas 2014 agendas tasted
On Aug 30, 2014 at 11:05:26

UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

In The Forum:
Vonage
Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01

Snack Posted:
On a wired
connection, just
connect the Vonage
to the ethernet
port of the hotel
...

In The Forum:
Vonage
Topic:
Using Vonage in a hotel
On Aug 06, 2014 at 19:22:31

Bill18164 Posted:
...
In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
...
In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
...
In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07


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Vonage In the interest of helping others I figured I'd post this follow-up. As mentioned



In the interest of helping others I figured I'd post this follow-up.

As mentioned previously, a call to Customer Care (800-975-0420) was futile. The rep had no idea what I was talking about and the language barrier made it that much more frustrating.

Last night, I searched through these forums to try and uncover additional info. I was happy to find a phone number posted to directly reach the Vonage department that handles phone ports / number transfers. That # is 866-496-6359.

Today, I called the Vonage number transfer department. I followed the automated attendent to the "Verify transfer status" option. I was told by the automated attendent that there was an "issue" with my transfer and that I would need to refer to the e-mail Vonage sent and follow the instructions to process the transfer.

At this point, I was still without information as to what the problem was since I never received the e-mail (which I assume may have landed in my BULK/SPAM folder and got trashed). BUT, I had the option to speak to someone in the department instead of going the e-mail route, so I pressed the appropriate key on the phone and a live Vonage person who spoke clear English was on the line.

The Vonage person pulled up my account and said the problem was DSL was still active on the line I'm transferring. I told her that yes, at one time I had DSL on the line, but that it was disconnected as of the end of last month. She said the computer system still showed it as active and the phone number couldn't be ported with DSL active. She said I needed to get a confirmation number from my local carrier (Verizon) regarding the DSL deactivation and supply it to Vonage to further process the number transfer.

I called Verizon, got the confirmation number. It was pretty easy. What a surprise!

I called Vonage back, spoke with another rep. in the phone transfer dept., and she logged the confirmation number and put the number transfer process back into action.

The good news from her is it looks like "everything is good." The good news for me is the number will get ported (at least that's how it's looking now). The bad news is the rep says it will probably be by June 29, which is 24 days after I first signed up with Vonage.

I have to say, getting my number ported is great, but having to wait almost a month is miserable. I returned the LOA the same days as I signed up but it's already taken 9 more days to fix an "issue" and it resets the waiting period to another 20 days. This eats into the "savings" I expected when I signed up for Vonage.

I realize this may not be entirely, or even a majority of Vonage's fault. Certainly, Verizon may be the primary reason for a long delay, perhaps even on purpose. What gets me about this is the wireless carriers have LNP / number portability figured out and can do it within minutes. Why can't non-wireless numbers be the same way? Sheesh!



Read The Full Thread:

Vonage Line Transfer Issue - Message from "Kelly"?


This isn't a port from a wireless carrier, it's from Verizon local (land) service.
I signed up for Vonage on June 5 and requested a port/transfer of my existing Verizon
Hi genericadm, Although I cannot recall if I received an email such as you
FYI, make sure you get a FOC (Firm Order of Completion) date - (maybe that was the
More follow-up: Last night (06/13) I had another automated "Kelly" call

genericadm posted "In the interest of helping others I figured I'd post this follow-up. As mentioned" on 06/13/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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