 |
 | Vonage Forum Menu |
| | |
| Vonage Forums |
|
|
| | | |
| Vonage In The News |
| | |
| Vonage Customer Reviews |
| | |
| |
Vonage In the interest of helping others I figured I'd post this follow-up.
As mentioned
In the interest of helping others I figured I'd post this follow-up.
As mentioned previously, a call to Customer Care (800-975-0420) was futile. The rep had no idea what I was talking about and the language barrier made it that much more frustrating.
Last night, I searched through these forums to try and uncover additional info. I was happy to find a phone number posted to directly reach the Vonage department that handles phone ports / number transfers. That # is 866-496-6359.
Today, I called the Vonage number transfer department. I followed the automated attendent to the "Verify transfer status" option. I was told by the automated attendent that there was an "issue" with my transfer and that I would need to refer to the e-mail Vonage sent and follow the instructions to process the transfer.
At this point, I was still without information as to what the problem was since I never received the e-mail (which I assume may have landed in my BULK/SPAM folder and got trashed). BUT, I had the option to speak to someone in the department instead of going the e-mail route, so I pressed the appropriate key on the phone and a live Vonage person who spoke clear English was on the line.
The Vonage person pulled up my account and said the problem was DSL was still active on the line I'm transferring. I told her that yes, at one time I had DSL on the line, but that it was disconnected as of the end of last month. She said the computer system still showed it as active and the phone number couldn't be ported with DSL active. She said I needed to get a confirmation number from my local carrier (Verizon) regarding the DSL deactivation and supply it to Vonage to further process the number transfer.
I called Verizon, got the confirmation number. It was pretty easy. What a surprise!
I called Vonage back, spoke with another rep. in the phone transfer dept., and she logged the confirmation number and put the number transfer process back into action.
The good news from her is it looks like "everything is good." The good news for me is the number will get ported (at least that's how it's looking now). The bad news is the rep says it will probably be by June 29, which is 24 days after I first signed up with Vonage.
I have to say, getting my number ported is great, but having to wait almost a month is miserable. I returned the LOA the same days as I signed up but it's already taken 9 more days to fix an "issue" and it resets the waiting period to another 20 days. This eats into the "savings" I expected when I signed up for Vonage.
I realize this may not be entirely, or even a majority of Vonage's fault. Certainly, Verizon may be the primary reason for a long delay, perhaps even on purpose. What gets me about this is the wireless carriers have LNP / number portability figured out and can do it within minutes. Why can't non-wireless numbers be the same way? Sheesh!
Read The Full Thread: Vonage Line Transfer Issue - Message from "Kelly"?
• This isn't a port from a wireless carrier, it's from Verizon local (land) service.
• I signed up for Vonage on June 5 and requested a port/transfer of my existing Verizon
• Hi genericadm,
Although I cannot recall if I received an email such as you
• FYI, make sure you get a FOC (Firm Order of Completion) date - (maybe that was the
• More follow-up:
Last night (06/13) I had another automated "Kelly" call
genericadm posted "In the interest of helping others I figured I'd post this follow-up.
As mentioned" on 06/13/2006 |
|
|
| |
| Vonage Service Plans |
| | |
| Vonage VoIP Members |
|
 Members
 New Dave159
 New Today 0
 Yesterday 3
 Total 64291
 Who Is On Site
 Visitors 81
 Members 0
 Total 81
Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums | | | |
| Vonage Stock Price |
|
Value: 1.70
Change:  -0.03
Up to 15 Minute Delay | | | |
| Site Search |
| | |
|
|
Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.34 Seconds and 288 Pages In The Last 60 Seconds
The Vonage VoIP Forum
|
