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Gogi22 Posted:
I don't believe
that becoming a
public company
would have a
negative effect on
...

In The Forum:
Vonage Stock
Topic:
Vonage IPO
On Feb 27, 2015 at 01:15:13

kdf55 Posted:
No. It is a 2 year
contract that you
are locked in to.
The first year is
discounted,
...

In The Forum:
The Cafeteria - Any Non Vonage Topic
Topic:
Ethical Business Billing
On Feb 26, 2015 at 11:25:40

breetlee Posted:
I am thinking
about having a
family member get
DirecTV. The
$29.99 plan looks
good,
...

In The Forum:
The Cafeteria - Any Non Vonage Topic
Topic:
Ethical Business Billing
On Feb 23, 2015 at 01:40:36

markayash Posted:
I am new to vonage
in this position
but having a
problem with the
clock not syncing.
...

In The Forum:
Vonage
Topic:
help with NTP
On Feb 18, 2015 at 09:22:27

yalmaz Posted:
I'll have to try
it again only next
time reducing my
bandwidth to the
minimum. Maybe
...

In The Forum:
VoIP Feature Wish List
Topic:
Cascading call-forwarding on several Vonage lines
On Feb 16, 2015 at 01:06:04

junobel152 Posted:
Vonage Voicemail
https://commun
ity.vonage.com/res
ources/be27765f5d/
summary
...

In The Forum:
Forum Suggestions - Comments
Topic:
Vonage Voicemail
On Feb 13, 2015 at 12:54:40

junobel152 Posted:
...
In The Forum:
VoIP Feature Wish List
Topic:
Block those unwanted calls to your Vonage line
On Feb 13, 2015 at 12:48:33

junobel152 Posted:
...
In The Forum:
Vonage
Topic:
Vonage announces call blocking coming soon!
On Feb 12, 2015 at 13:46:05

junobel152 Posted:
...
In The Forum:
VoIP Feature Wish List
Topic:
Any Rumors Yet on Call Blocking Feature?
On Feb 12, 2015 at 13:41:08

junobel152 Posted:
...
In The Forum:
VoIP Feature Wish List
Topic:
Any Rumors Yet on Call Blocking Feature?
On Feb 12, 2015 at 13:35:36


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Salt Lake City: impressions after several months




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Vonage In the interest of helping others I figured I'd post this follow-up. As mentioned



In the interest of helping others I figured I'd post this follow-up.

As mentioned previously, a call to Customer Care (800-975-0420) was futile. The rep had no idea what I was talking about and the language barrier made it that much more frustrating.

Last night, I searched through these forums to try and uncover additional info. I was happy to find a phone number posted to directly reach the Vonage department that handles phone ports / number transfers. That # is 866-496-6359.

Today, I called the Vonage number transfer department. I followed the automated attendent to the "Verify transfer status" option. I was told by the automated attendent that there was an "issue" with my transfer and that I would need to refer to the e-mail Vonage sent and follow the instructions to process the transfer.

At this point, I was still without information as to what the problem was since I never received the e-mail (which I assume may have landed in my BULK/SPAM folder and got trashed). BUT, I had the option to speak to someone in the department instead of going the e-mail route, so I pressed the appropriate key on the phone and a live Vonage person who spoke clear English was on the line.

The Vonage person pulled up my account and said the problem was DSL was still active on the line I'm transferring. I told her that yes, at one time I had DSL on the line, but that it was disconnected as of the end of last month. She said the computer system still showed it as active and the phone number couldn't be ported with DSL active. She said I needed to get a confirmation number from my local carrier (Verizon) regarding the DSL deactivation and supply it to Vonage to further process the number transfer.

I called Verizon, got the confirmation number. It was pretty easy. What a surprise!

I called Vonage back, spoke with another rep. in the phone transfer dept., and she logged the confirmation number and put the number transfer process back into action.

The good news from her is it looks like "everything is good." The good news for me is the number will get ported (at least that's how it's looking now). The bad news is the rep says it will probably be by June 29, which is 24 days after I first signed up with Vonage.

I have to say, getting my number ported is great, but having to wait almost a month is miserable. I returned the LOA the same days as I signed up but it's already taken 9 more days to fix an "issue" and it resets the waiting period to another 20 days. This eats into the "savings" I expected when I signed up for Vonage.

I realize this may not be entirely, or even a majority of Vonage's fault. Certainly, Verizon may be the primary reason for a long delay, perhaps even on purpose. What gets me about this is the wireless carriers have LNP / number portability figured out and can do it within minutes. Why can't non-wireless numbers be the same way? Sheesh!



Read The Full Thread:

Vonage Line Transfer Issue - Message from "Kelly"?


This isn't a port from a wireless carrier, it's from Verizon local (land) service.
I signed up for Vonage on June 5 and requested a port/transfer of my existing Verizon
Hi genericadm, Although I cannot recall if I received an email such as you
FYI, make sure you get a FOC (Firm Order of Completion) date - (maybe that was the
More follow-up: Last night (06/13) I had another automated "Kelly" call

genericadm posted "In the interest of helping others I figured I'd post this follow-up. As mentioned" on 06/13/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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