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Vonage In any case, I would think that without an actual phone line, there would be no liability
In any case, I would think that without an actual phone line, there would be no liability for 911 charges, since they cannot call 911 on a DSL line... ?
Or are you required to provide 911 dialtone on even basic DSL lines? And, if so, why are you not just adding the appropriate surcharge to all DSL lines?
The legalities of this are confusing the hell out of me, sorry.
Vonage is a "phone line" of sorts, but they provide their own 911 to the local 911 center using means that have nothing to do with your company. In this way, the Vonage line is equivalent to a cell phone, and Vonage would be responsible for those fees.
I'm still very confused as to how a customer who uses a Voip technology that has its own separate 911 infrastructure in place to place 911 calls that does not go through your POTS 911 service in any way, shape, or form would need to pay a local regulatory fee. Vonage is buying access to your local 911 infrastructure themselves, using a national call center service or in some cases by contracting with a local 911 center (aka "E911").
If you have to provide 911 on the dial tone, then you should legitimately be charging all customers for that service. If you don't, then I don't see what you are charging for, exactly? The DSL line does NOT need to support 911. It only needs to pass Internet packets successfully to Vonage so they can use their POTS gateway and 911/E911 service which they are already paying for to route calls to the 911 center.
I think someone in your legal department is grossly misunderstanding how Voip works.
Someone who uses Vonage to call 911 would be the same as someone who uses a Cell - your company is not putting the call through to 911, Vonage is, and Vonage would be responsible for any 911 access charges, 911 infrastructure, and/or 911 tolls.
The call would go out through a Vonage POTS gateway and enter the POTS network on a separate POTS line that Vonage pays all 911 fees and intrastate charges for. Those fees are already being paid by the Vonage customer as part of their monthly bill because they already have a phone line and phone number - it just doesn't happen to be in your data centers (or, in fact, it may be if you are the local gateway provider for Vonage in your area).
Read The Full Thread: How to tell if people on our network are using Vonage?
• Hello all. I work for a local telephone company and we are running into legal issues
• Sir, I really don't think this is a good place to ask that question.
• I would contact Vonage on this. They may be able to work something out with your
• Uhh, so let me get this straight. YOU offer DSL in addition to phone service, but
• I know I am new here but this does not sound like something a tech will ask in a public
• "Sir, I really don't think this is a good place to ask that question."
:-D See?
• Sounds fishy to me too. A repsentative from a local telco in Michigan is posting
• I don't know exactly WHAT we are required to charge on nor the full details of why
• First off, we have no intention of blocking any services they want to use. I never
• I think your legal department should probably hire some lawyers. If what they
NateHoy posted "In any case, I would think that without an actual phone line, there would be no liability" on 02/21/2006 |
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