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In The Forum:
Hard Wiring - Installation
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On Mar 21, 2017 at 00:08:24

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In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

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In The Forum:
Fax - Tivo - Alarms
Topic:
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On Feb 15, 2017 at 21:16:51


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Vonage In July 2004 I began what I hoped would be an easy transition to Vonage with my Frontier



In July 2004 I began what I hoped would be an easy transition to Vonage with my Frontier Telephone line. It has been anything but easy. I urge everyone with transfer problems to not make the mistake I've made by trying to wait them out. Cancel your account so you can keep the rights to your wired phone number and take your business elsewhere.

I have attempted nine times to transfer my number to Vonage. On each occasion a date is given, it is always missed, and they won't say a word to you until you write and complain. Then, it's simply a new date which is also missed, and the process starts all over.

Phoning customer service is a waste of time. Constant busy signals, being put on hold for 15-20 minutes when their system finally just tells you to call back and hangs up on you, unanswered e-mails, and a customer service department that could care less about you and your problems.

You are effectively paying for two phone bills during this, and they have little incentive to prioritize your problem because they are still getting paid. Don't waste your money a day more. Cancel your account and find a provider who can bother to answer their phone, actually cares about your situation, and will call you to alert you to problems instead of simply sending out canned e-mails with new dates that are never met.



Read The Full Thread:

Nine Attempts and STILL WAITING: Vonage Doesn''t Care


It could be that you havent properly followed procedure and they are denying the
I am in a similar situation. I have been trying to port my number since September
Thanks for your insight. However, when I speak to Vonage, they indicate I have

PhillipDampier posted "In July 2004 I began what I hoped would be an easy transition to Vonage with my Frontier" on 03/07/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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