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Vonage If your Vonage device is behind a router try plugging it directly into the modem
If your Vonage device is behind a router try plugging it directly into the modem and then running the router off the Vonage device. Also, check to see if you are experiencing latency or jitter. Even though you both have sufficient bandwidth, there may be a problem with data not being received in a timely manner. - kind of like a 4 lane highway at rush-hour. plenty of road, but not much traffic getting through on time.
1. click on START and then RUN
2. in the box type CMD and click OK
3. on the black screen type: ping yahoo.com -n 50
This will start a ping test from you to yahoo and then back again sort of like a ping-pong game.
When the test is complete, about 4 lines from the bottom you should see "packets sent = 50" then you will see packets received. If you lost over 2% you are having an issue with the ISP and need to contact them.
Two lines below that you will see min and max and avg. This is the minimum, maximum, and average round trip time. Both numbers should ideally be under 100 (a number of up to 150 could probably be caught by Vonage with changes to your adapter's settings). Anything over that would be latency and you would have to call ISP. These numbers should also be within 25 of each other or you are dealing with jitter. Again, you would have to call your ISP.
In summary -
* no more than 2% packet loss
* a latency of under 100
* min and max should be within 25 of each other
Hope this helped!
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VoipFrus posted "If your Vonage device is behind a router try plugging it directly into the modem" on 10/29/2007 |
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