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In The Forum:
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Topic:
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DWSupport Posted:
After recent
Vonage update that
took place on the
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Nov. E-mails with
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In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
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In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

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Vonage
Topic:
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On Oct 26, 2016 at 09:21:30

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In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

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In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

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In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03


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Vonage If you talked to just a tech support agent, then pretty much nothing was changed



If you talked to just a tech support agent, then pretty much nothing was changed server side as they have no access to the actual servers, that is only the network engineers. What was probably done was the bandwidth saver settings on your account set to low(you can check this in your web account). That and one or two other bandwidth settings are the only things a tech could have changed. If it was working fine prior to today, and considering your max delay is extremely high, I would blame this on your ISP not Vonage. The setting changes they made just made the service work better with a less reliable, slower internet connection, which you shouldn't need if your ISP was working as it should. Especially in beachtimko's case, this is an ISP issue as even skype doesn't work. I also just noticed that you are both in NY. This could be an issue with a downstream carrier that both of your ISP's are using in your area having a problem.

I am also in the area near NY, so I would be on a NY backbone. I just ran a Voip test and my normally great test results came back with a very high max pause too. I am running some tests right now to see if I can figure out what hop I am getting a long delay on, if I can figure that out I will post back with that info. If you could, can either of you run a tracert to vonage.com and post back with what hops you hit.



Read The Full Thread:

Holy COw! Major Jitter issue (83.7 on you--> Server)


All of a sudden people could not hear us although we could hear them fine. I did the
My jitter went as high as 168. No one can hear me. Had Skype to try to call vonage (bad
I'm having the same problem as beachtimko. Throughout the day people were having
Update: Just talked to the Vonage tech support guy, turns out it was totally on
Very interesting, xcrunxc. Thanks for the insight. Though Skype has been working
I am in North Beach Maryland (about an hour south of Baltimore).
I guess our problems are unrelated.
Whoops, by beachtimko I really mean Russmacman. That is what I get for just copying
Wow, I am getting a 231ms latency on a hop to vonage.com at an ny.alter.net hop.

xcrunxc posted "If you talked to just a tech support agent, then pretty much nothing was changed" on 09/13/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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