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Vonage If you have standard DSL coming into the house on the same wire pairs that is wired
If you have standard DSL coming into the house on the same wire pairs that is wired to the jacks in your house, your pumpiing low Voltage into the FXS port on the Vonage adapter. But you say that the outside lines are disconnected. If you were fully disconnected from the Demarcation point, you could not receive DSL.
013 is the error the VDV21 reports when it detects voltage.
Line 1 Wiring Error [Code 013]
Phone port 1 may be connected to live telco line. Plug phone directly to green port 1.
You'll typically see this message if Phone Port 1 of the V-Portal is connected directly to a phone jack in your home and your home phone wiring hasn't been completely disconnected from the traditional telephone company. To resolve the issue:
1. Plug your phone directly into green Phone Port 1.
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests? to run the phone ports diagnostic test and determine if the error has been corrected.
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running.
3. Start using Vonage service when the Phone 1 icon displays.
If you would like to use your V-Portal with the existing telephone wiring in your home, see Home Wiring for do-it-yourself advice on distributing Vonage service to all of your phone jacks. If you’d prefer to hire someone to adjust your home wiring, consult a professional electrician or telephone technician. Vonage offers a professional installation service in many geographic areas. See Professional Installation Basics for more information.
You might also see this message if you've used a four-wire telephone cord to connect your FAX machine to an active green port of your V-Portal. Using a standard two-wire telephone cord normally resolves this problem. After you've replaced the telephone cord, run the phone ports diagnostic test (System > Diagnostics > Test Phone Ports > Run Tests?). Start using Vonage service when the Phone 1 icon displays.
Tip: You’ll typically use a standard two-wire phone cord with your V-Portal. For phone cord recommendations, see What kind of telephone cord should I use in the phone ports of the V-Portal?
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Read The Full Thread: Error code 013?
• On random occasions, the vonage phone adapter displays error message 013 and
• How old is your house. My first thought is that there might be a short in the wiring.
• This thread might be helpful
http://www.vonage-forum.com/ftopic21722.html
Its
• I see similar issues in that over the last few months, my adapter periodically
• Make sure you are using a standard RJ-11 phone cord. When looking at the plug, you
• Ok, here's what I see:
It is a two-wire cable connecting the adapter to the
• To be completely honest, the Vonage VDV21 is polling for voltage as it should and
• Thanks, I can understand the caution.
What does seem disconcerting is some
• In the main base unit of the phone, what is the 2nd line? Is it another VoIP adapter
VonTechMgr posted "If you have standard DSL coming into the house on the same wire pairs that is wired" on 06/17/2009 |
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