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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage If you had called in back on the 2nd of August and they had told you it was actually



If you had called in back on the 2nd of August and they had told you it was actually going to take a week to fix the problem. What would your response have been?

The person who you were talking to probably couldn't honestly fix the problem themself - he/she probably wasn't lazy or didn't feel like helping you, it's probably because it was something that they had to create a "ticket" for.

We've all been given ticket numbers before right? I think it's more like your number in a line at the deli. For the sake of being accurate, when they give you one of those 9 digit long numbers, assume that the number now being served is 000 000 001 ! I have worked in call centers for many of the major phone companies and I know exactly what those folks on the phone are going through.

Some issues take a little longer than others to fix depending on a whole host of variables. Some access to some databases can only be accessed by a small number of people. You don't want 1000 call center employees deployed around the world to have access to some information, so you have a small number of people instead. That's so that people don't get ripped off - or the company doesn't.

But these people take credit card numbers and they asked me all these questions when I signed up in the first place?...well I know a little about SIP protocol which is what Vonage uses to pass your calls so nicely along the internet. How they tie your email address in with your voicemail has to do with a few lines of code that go along with each call not only within vonage's internal network but along into the public telephone network as well.

GET TO THE POINT ALREADY!!! - sorry I ramble sometimes - the stuff that has to be fixed to get your voicemail working again probably lies in manually changing some information that rests on a secure server. When that happens there are only a few people who can fix it and remember that thing I said about "manually" changing it? That means a ticket has to be made, which has to be opened by one of the few guys who can access those secure servers and manually change your information.

Would be a piece of cake if you were the only person that happened to! But there are probably a few thousand tickets sent to these "advanced technicians" every day and only maybe a handful of people who can do the work. They can't automate some processes - it's just not secure so sometimes you just have to wait...

SO WHY DIDN"T THEY TELL ME THAT IN THE FIRST PLAC E????

Because the chances are that they won't be the one who answers the phone when you call back & they didn't have to listen to you tear them a new one when they told you it was gonna take a week! For them it's a win win situation.

I've worked for a few telecom companies in the past and I recognize the pattern. It happens with everyone I'm afraid...

Glad to hear it finally works again though!



Read The Full Thread:

Voicemail - Not Receiving Emails Anymore


I've noticed for the last few days that we have not been receiving our email notifications
Right there with you... I have had a ticket open with them for 48 hours now, still
If you could ... please update this thread again when you hear back from them or
Well, my ticket was entered on the 1st; the tech told me to check back in 24 hours,
So... Your Voicemail Email Notification does work anymore... What a surprise... Here
I just tried this ... waited a while ... and left a few voicemails ... still no notification
Anyone?? I keep getting the old " your call has been moved to a Tier 3 tech support"..
hmmmmmmmmm. got a notification on my cell phone today about a new voicemail (have
At the time of posting this message ... IT WORKS AGAIN! I just came home from

habarama posted "If you had called in back on the 2nd of August and they had told you it was actually" on 08/11/2007

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