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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review

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Salt Lake City: impressions after several months

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Vonage If you had called in back on the 2nd of August and they had told you it was actually

If you had called in back on the 2nd of August and they had told you it was actually going to take a week to fix the problem. What would your response have been?

The person who you were talking to probably couldn't honestly fix the problem themself - he/she probably wasn't lazy or didn't feel like helping you, it's probably because it was something that they had to create a "ticket" for.

We've all been given ticket numbers before right? I think it's more like your number in a line at the deli. For the sake of being accurate, when they give you one of those 9 digit long numbers, assume that the number now being served is 000 000 001 ! I have worked in call centers for many of the major phone companies and I know exactly what those folks on the phone are going through.

Some issues take a little longer than others to fix depending on a whole host of variables. Some access to some databases can only be accessed by a small number of people. You don't want 1000 call center employees deployed around the world to have access to some information, so you have a small number of people instead. That's so that people don't get ripped off - or the company doesn't.

But these people take credit card numbers and they asked me all these questions when I signed up in the first place?...well I know a little about SIP protocol which is what Vonage uses to pass your calls so nicely along the internet. How they tie your email address in with your voicemail has to do with a few lines of code that go along with each call not only within vonage's internal network but along into the public telephone network as well.

GET TO THE POINT ALREADY!!! - sorry I ramble sometimes - the stuff that has to be fixed to get your voicemail working again probably lies in manually changing some information that rests on a secure server. When that happens there are only a few people who can fix it and remember that thing I said about "manually" changing it? That means a ticket has to be made, which has to be opened by one of the few guys who can access those secure servers and manually change your information.

Would be a piece of cake if you were the only person that happened to! But there are probably a few thousand tickets sent to these "advanced technicians" every day and only maybe a handful of people who can do the work. They can't automate some processes - it's just not secure so sometimes you just have to wait...


Because the chances are that they won't be the one who answers the phone when you call back & they didn't have to listen to you tear them a new one when they told you it was gonna take a week! For them it's a win win situation.

I've worked for a few telecom companies in the past and I recognize the pattern. It happens with everyone I'm afraid...

Glad to hear it finally works again though!

Read The Full Thread:

Voicemail - Not Receiving Emails Anymore

I've noticed for the last few days that we have not been receiving our email notifications
Right there with you... I have had a ticket open with them for 48 hours now, still
If you could ... please update this thread again when you hear back from them or
Well, my ticket was entered on the 1st; the tech told me to check back in 24 hours,
So... Your Voicemail Email Notification does work anymore... What a surprise... Here
I just tried this ... waited a while ... and left a few voicemails ... still no notification
Anyone?? I keep getting the old " your call has been moved to a Tier 3 tech support"..
hmmmmmmmmm. got a notification on my cell phone today about a new voicemail (have
At the time of posting this message ... IT WORKS AGAIN! I just came home from

habarama posted "If you had called in back on the 2nd of August and they had told you it was actually" on 08/11/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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