Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage If there are any other memebers of the Vonage community that can advise regarding



If there are any other memebers of the Vonage community that can advise regarding this issue, please give a shout.

We signed up for Vonage for our business telephone service. Being ex-IT lackeies and progressive in our thinking, we figured Voip was the way to go and what better company to go with than Vonage. After all, their ads are constantly plastered in front of my face on /.

At first we thought things were cool. Then, reality struck us. We started getting complaints from customers about dropped calls. It seems that when some people call us, they get the message, "Thank you for calling, Goodbye" and then they are hung up on. Of course, when this happens, the line never rings on our end; so we are never aware that anyone has even tried to contact us.

Vonage's response, "Sorry, it's not our issue." They are telling me that it is the other phone company (caller's carrier) who did not put my number in the routing table and therefor there is nothing they can do.

Well, since I am paying Vonage and not some other carrier for my phone number and service, I found that explaination unacceptable. After complaining to the BBB about the issue, Vonage was willing to fix the issue; but only for phone numbers that I give give an exact call date and time within the last 24 hours.

Now, if I know that my customers calls are being dropped, but I don't know who they are, how am I sopposed to provide this info. Let me give you an example. We recently paid $500 to advertise in a local publication. Several days after the ad was out, the owner of the publication came to visit me at my store. He stated that he couldn't reach me on my phone number. He also stated that several people had attempted to contact us via the number in our ad and been hung up on. They called him to complain that he published the wrong phone number. Well, it wasn't the wrong phone number, it was just them getting hung up on by the phone service that I am paying Vonage for.

So, what do I do. At this point, I know that I am losing business on a daily basis. Vonage still refuses to accept responsibility for the issue. They still want me to provide information that is impossible for me to get in order to resolve a problem with a service I am paying them for. It seems to me that Vonage is aware that they have a major problem with their service and are trying to blame it on other carriers. Either that, or I was sold a bill of goods.

Is there anyone out there that has had a similar issue? Are there other businesses out there that maybe aren't aware that people are trying to call them and get hung up on? If so, what impact did this have on your business? Did you switch to a different provider? What complaints have you filed or have you taken any other action to resolve your complaint?

I have written a letter to the President of Vonage about this, and it has been ignored. So, if someone out there knows how to resolve this situation, your advice would be appreciated. Otherwise, let this story stand as a warning for other business owners. Don't let the success of your business be comprimised by Voip.

Thanks,
Ian



Read The Full Thread:

Thank you for calling, goodbye.


for someone who is progressive in their thinking, the basis for which you chose
Hold on, John. If someone had the same problem with BellSouth, would you really
I appreciate the reply. I actually have tried that. You wanna know what many of
sure, but the problem is, it makes no difference. this person wouldn't have posted
I agree with Toddler - the cutomer shouldn't have to be doing this. Vonage has done
Jerry, Vonagebest and ssantana have helped countless people here and deserve
I would like to give that an executive "I second that".
PM Vonagebest or Ssantana. They are very helpful and WANT to help. It's their job.
Please post links to some of my offending posts. I have never used that word here

auctionit posted "If there are any other memebers of the Vonage community that can advise regarding" on 02/19/2005

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value:
Change:   
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.61 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum