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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage If there are any other memebers of the Vonage community that can advise regarding



If there are any other memebers of the Vonage community that can advise regarding this issue, please give a shout.

We signed up for Vonage for our business telephone service. Being ex-IT lackeies and progressive in our thinking, we figured Voip was the way to go and what better company to go with than Vonage. After all, their ads are constantly plastered in front of my face on /.

At first we thought things were cool. Then, reality struck us. We started getting complaints from customers about dropped calls. It seems that when some people call us, they get the message, "Thank you for calling, Goodbye" and then they are hung up on. Of course, when this happens, the line never rings on our end; so we are never aware that anyone has even tried to contact us.

Vonage's response, "Sorry, it's not our issue." They are telling me that it is the other phone company (caller's carrier) who did not put my number in the routing table and therefor there is nothing they can do.

Well, since I am paying Vonage and not some other carrier for my phone number and service, I found that explaination unacceptable. After complaining to the BBB about the issue, Vonage was willing to fix the issue; but only for phone numbers that I give give an exact call date and time within the last 24 hours.

Now, if I know that my customers calls are being dropped, but I don't know who they are, how am I sopposed to provide this info. Let me give you an example. We recently paid $500 to advertise in a local publication. Several days after the ad was out, the owner of the publication came to visit me at my store. He stated that he couldn't reach me on my phone number. He also stated that several people had attempted to contact us via the number in our ad and been hung up on. They called him to complain that he published the wrong phone number. Well, it wasn't the wrong phone number, it was just them getting hung up on by the phone service that I am paying Vonage for.

So, what do I do. At this point, I know that I am losing business on a daily basis. Vonage still refuses to accept responsibility for the issue. They still want me to provide information that is impossible for me to get in order to resolve a problem with a service I am paying them for. It seems to me that Vonage is aware that they have a major problem with their service and are trying to blame it on other carriers. Either that, or I was sold a bill of goods.

Is there anyone out there that has had a similar issue? Are there other businesses out there that maybe aren't aware that people are trying to call them and get hung up on? If so, what impact did this have on your business? Did you switch to a different provider? What complaints have you filed or have you taken any other action to resolve your complaint?

I have written a letter to the President of Vonage about this, and it has been ignored. So, if someone out there knows how to resolve this situation, your advice would be appreciated. Otherwise, let this story stand as a warning for other business owners. Don't let the success of your business be comprimised by Voip.

Thanks,
Ian



Read The Full Thread:

Thank you for calling, goodbye.


for someone who is progressive in their thinking, the basis for which you chose
Hold on, John. If someone had the same problem with BellSouth, would you really
I appreciate the reply. I actually have tried that. You wanna know what many of
sure, but the problem is, it makes no difference. this person wouldn't have posted
I agree with Toddler - the cutomer shouldn't have to be doing this. Vonage has done
Jerry, Vonagebest and ssantana have helped countless people here and deserve
I would like to give that an executive "I second that".
PM Vonagebest or Ssantana. They are very helpful and WANT to help. It's their job.
Please post links to some of my offending posts. I have never used that word here

auctionit posted "If there are any other memebers of the Vonage community that can advise regarding" on 02/19/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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