 |
 | Vonage Forum Menu |
| | |
| Vonage Forums |
|
|
| | | |
| Vonage In The News |
| | |
| Vonage Customer Reviews |
| | |
| |
Vonage If all else fails, call the customer service number, and follow the prompts to
If all else fails, call the customer service number, and follow the prompts to cancel service. You will be connected to a "customer retention" rep who is assuming you want to leave and may have more leeway to keep you.
Explain exactly what you did here - because the symptoms point pretty clearly to a fried phone side of the adapter. If it is under warranty, then they will most likely swap it out. If not, then you'll have to buy a new one, or they may make an exception if you're really nice to them, but stick to your guns about canceling if they can't swap the unit.
If you know of anyone else with broadband and a phone line, you can take the device there. Ask your employer about doing a quick hookup on your lunch break or after hours - depending on their firewall, Vonage may actually be able to see your unit from there, especially if you have a friendly network group who can put your router out on the DMZ for a while.
Worst case (meaning you lose your phone number), you can cancel the account and get a new adapter and start a new account.
I'd highly recommend a UPS for your Vonage device. Put it and your modem and other low-powered equipment on it and you don't need a very big one. I'm running my cable modem, laptop, speakerphone, router, and Vonage router off an APC Back-UPS 500 ES and I've got plenty of capacity to spare.
Read The Full Thread: Need an alternative to Vonage help desk
• I'm on my seventh call to the technical help desk about my Linksys RT31P2 router.
• Try reposting with a better subject line.
"The Subject Line Is Important.
• Vonage is a good and cheaper alternative to the usual landline telephone service,
• Sorry about the subject line, but that's what the request is. I want a better resource
• yah. I can't access voicemail. I am not calling customer service or ts :)
I have
• Well, ninth time was a charm. I got a tech who actually found my call log and read
• What happened?
• Well, my wife called the customer service folks a couple of times (From the new
• Ahh, that sounds like what the problem is with MY router. It blinks like yours and
NateHoy posted "If all else fails, call the customer service number, and follow the prompts to" on 01/25/2006 |
|
|
| |
| Vonage Service Plans |
| | |
| Vonage VoIP Members |
|
 Members
 New Dave159
 New Today 0
 Yesterday 3
 Total 64291
 Who Is On Site
 Visitors 95
 Members 0
 Total 95
Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums | | | |
| Vonage Stock Price |
|
Value: 1.70
Change:  -0.03
Up to 15 Minute Delay | | | |
| Site Search |
| | |
|
|
Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.34 Seconds and 274 Pages In The Last 60 Seconds
The Vonage VoIP Forum
|
