 |
 | Vonage Forum Menu |
| | |
| Vonage Forums |
|
|
| | | |
| Vonage In The News |
| | |
| Vonage Customer Reviews |
| | |
| |
Vonage If a rep actually said "I'm gonna catch you with every fee I can" or something to
If a rep actually said "I'm gonna catch you with every fee I can" or something to that effect, and I had his employee number, my conversation with that person would be over. The next person I would speak to would be his direct supervisor.
We are all too aware that calls are monitored. If he actually said that, he clearly didn't care too much about losing his job.
And as far as performance metrics, there are too many of them in place here. I always have to wonder what my stupid 'stats' are and how much time I am devoting to one particular call. If it's taking me too long on a call or working on a ticket, policy dictates that I move onl. Otherwise my little smiley faces will turn to mean red faces and that means that I'm not a good agent.
Despite the fact that I get asked EVERY DAY how to get directly to me because I am the first one, out of the myriad of agents before me, to to actually solve the problem and speak intelligible English to boot. And also let's not forget the people that I help out on my time from this forum.
It stinks you had such a bad time calling customer support. I have no argument with the fact that the way you were treated was completely inappropriate, and I'm sorry you didn't get the 'empathy' you felt you deserved.
Sometimes I'll apologize to customers (for something someone else was respnsible for) and get cursed at or my life threatened, being told that they don't want an apology or any of that other touchy-feely garbage, they want their message waiting light off (or whatever), NOW. Other times, people feel like they want me to reach through the phone and give them a hug or something.
You can't please everyone all the time.
You have the numbers posted here on this thread to reach executive level management. Next time you need someone to acknowledge your experience, give them a call instead of listening to an employee tell you they are gonna enjoy sticking it to you.
Read The Full Thread: My experience with Vonage - I can help them if they want it
• Following is a letter just sent to the Executive Response Team recounting a disastrous
• Sorry to hear about your horrible experience. I myself have not had any conversations
• Having trained and consulted for several years, I can tell you this is a classic
• You know when sometimes you call a customer support or tech, before the conversation
• I literally dread the thought of having to place a call to Vonage CS. That is sad,
• I really feel for all of you as a former employee. Here's the real deal. Vonage has
• Mr. Citron is a entrepreneur and by nature inclined to move on once he gets something
• Between ColdGin and Movado you see the internal issue w/in Customer Service.
• If you only knew the half of it! Just so you know they kindly put in place a wonderful
ColdGin posted "If a rep actually said "I'm gonna catch you with every fee I can" or something to" on 02/15/2006 |
|
|
| |
| Vonage Service Plans |
| | |
| Vonage VoIP Members |
|
 Members
 New Dave159
 New Today 0
 Yesterday 3
 Total 64291
 Who Is On Site
 Visitors 91
 Members 0
 Total 91
Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums | | | |
| Vonage Stock Price |
|
Value: 1.70
Change:  -0.03
Up to 15 Minute Delay | | | |
| Site Search |
| | |
|
|
Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.59 Seconds and 265 Pages In The Last 60 Seconds
The Vonage VoIP Forum
|
