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Vonage If Vonage didn't already have enough legal trouble, I'd try to wake them up on coming



If Vonage didn't already have enough legal trouble, I'd try to wake them up on coming up with a way to fix this problem for future customers as follows:

Before exchanging the device, I'd take pictures of the device showing the model number and MAC, the box it came in, and save printouts of the web interface and all the communications with Vonage, if in email, or records of the time and date of phone conversations.

Then I'd exchange the device, and get signed up with Vonage.

I'd calculate the mileage from my home to Fry's and back at the IRS business rate, and add to that any legitimate expenses involved in exchanging the box. I'd write to Vonage customer service and ask for a credit to my account in that amount.

If there's no response in 30 days, I'd write one more time, and indicate that I expect the credit, or will take further action.

Then I'd fill out a claim for small claims court. One last written mail, sent certified, with a copy of the claim, saying they have 30 days to apply the credit, or the claim will be filed. The claim includes additional costs, such as the actual cost of producing printed copies of the pictures as evidence, and the filing fee.

And then the claim gets filed. Any big company, when it receives the actual filed claim from the court, will contact you and agree to settle for the full amount (including the court filing fee) because they don't want to have to pay a lawyer to appear in court in a case they're guaranteed to lose.

Disclaimer: I am not a lawyer; this is not legal advice; this only represents my successful experience dealing with similar situations with other companies. Reasonable companies, and Vonage is usually pretty reasonable, will apply a credit long before the claim is actually filed.



Read The Full Thread:

New user signup fails with invalid MAC address error.


My new LinkSys WRTP54G-VR has Vonage logos all over it, and inside it has Vonage
Hi tea333, welcome to the forum. Where did you purchase this? Dan
Hi Dan, Thanks for the fast reply! I bought the LinkSys WRTP54G-VR at
Tom: I tend to think it is not the Vonage website that is having the issue here.
I'm not sure where your logic comes from. The activate process via the Vonage
It has been a long time since we last heard of this problem, but you need to have a
I did a Google search on this and one person had said this: This may be irrelevant
Tom, as Dan and Vonage has suggested to you, your easiest and only resolution to
Thanks all. I tried upper and lower case MAC. The admin web page for the

jcovert posted "If Vonage didn't already have enough legal trouble, I'd try to wake them up on coming" on 03/29/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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