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Vonage I wouldn't worry about your credit report. Vonage is a prepaid service. They simply



I wouldn't worry about your credit report. Vonage is a prepaid service. They simply bill your credit card every month. They do not have anything to do with your credit report. You don't even provide them your social security number. I would be shocked if there was any reference to Vonage on your credit report.

Their general policy is to give you a 10-day grace period if they cannot bill your credit card. If they took longer than this to cancel your account, then it is their loss.

I personally have never had any problems with the service but I never tried to cancel either. Their full refund policy is pretty restrictive. The service must be cancelled and the router has to be returned within 14 days, and you could not have used more than 250 minutes. If you cancel after 14 days, they should still stop billing you with the exception of the $39.99 cancellation fee which they refund once you return your router. I disagree with this practice. I think they should give you 10-15 days to return your router before billing you the cancellation fee.

You could easily find Vonage's address but at this stage, it may further complicate things if they have special return instructions. Hopefully one of the reps on this board will see your post and help you resolve the dispute. If not, try e-mailing dslreports@vonage.com. In the past, this e-mail address has gotten more attention than their regular addresses. Whether this is still the case, I'm not sure.

Maaz



Read The Full Thread:

There''s No Way to Cancel Service


I tried to cancel my service two wks after I received my router back in Feb still
I would suggest two things. First, I would dispute the charges through the credit
Please re-read my post....I was forced to cancel my credit card, and did, months
If it's pre-paid, then why have they kept trying to charge my credit card $16.94
I'm sorry to hear about your experience. This thing has worked great for me. However,
Obviously there is a way to cancel. These are just a few examples
I personally think this option is great. I would even prefer a less expensive option
I'm sorry but Broadvoice service has been horrible.
Landline service here with Verison costs at least $50 per month per line with their

Maaz posted "I wouldn't worry about your credit report. Vonage is a prepaid service. They simply" on 05/24/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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