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Vonage I would just like to share an experience that I recently had with Vonage involving
I would just like to share an experience that I recently had with Vonage involving their Refer-A-Friend Program. I had referred a friend who I had been bugging for about a year now to switch over to Vonage. He finally decided that he was going to make the move over. I reforwarded him the referral email. He clicked on the link and enrolled. The only problem is that he decided to register it under a different email. When I enquired multiple times about this this is basically the answer that I received:
-
Dear xxxxxxxxxxxx,
In response to your email, I understand that the person you referred
called in with some questions but the problem is, the email address
provided in your friends account is not listed in your referral list.
The system cannot track the referral this way and if your friend
cancels in less than 90 days, we will lose the credit.
If the referred party signed up via the link, the system would be able
to track the referral and reverse the credit if the account is
cancelled in less than 90 days. We are unable to offer a credit based
on this information.
If you have any questions now or in the future Vonage Customer Care is
eager to assist you 24 hours a day, 7 days a week. Please visit our
help center at http://www.vonage.com/help.php or send us an email from
our Contact Us page at http://www.vonage.com/help_contactUs.php. You
can also call us Toll Free at: 1-VONAGE-HELP (1-866-243-4357)
Sincerely,
Michael
E-Support Specialist
Vonage Customer Care
-
Unless the person referring people to Vonage are sitting there looking over their shoulders the whole time that they are enrolling, I could see a lot of this happening as was also the case when another friend I had referred several months ago called in with a question and the customer service rep that handled the call basically bypassed the online enrollment process and, rather than instruct him how to enroll in such a manner where I would get credit, he was advised otherwise. That, to me, is borderline fraud and just not good business.
Vonage has shown me that they have put this progam together in such a manner that it can be easily bypassed and they will use any excuse not to honor their part of the committment when a person is referred. Now I am not going to go into alternatives, which do exist, in this forum. I am contemplating switching as a result of the apathy displayed to me by the Vonage staff. How many other people out there have encountered this or a similar problem?
Read The Full Thread: Vonage Referral Program
• I would like to add that I am seeking resolution to what I truly perceive as a problem.
• Try Emailing a copy of this post to Customer Support using the forum link (menu,
• "Try Emailing a copy of this post to Customer Support using the forum link (menu,
• I didn't respond to the poll either way for 2 reasons. First, I told my friend that
• Sorry for making that assumption about the poll.
I take the good and the bad,
• I find it difficult to believe that there are not more people out there that have
• I don't think it's that, but the people here in the forum really can't do much about
• In my opinion the entire referral program is already fatally flawed by one simple
• Steve,
Thank you. Being new to this particular forum, I guess I am really not
TomF posted "I would just like to share an experience that I recently had with Vonage involving" on 09/30/2006 |
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