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gonzo Posted:
I have a Vonage
adapter (VDV23-VD)
connected to a
Buffalo
WZR600-DHP. It
used
...

In The Forum:
Vonage
Topic:
Vonage device drops off network, cannot reconnect
On Apr 23, 2015 at 22:33:56

chuchai Posted:
HI CAN SOMEONE
PLEASE ANSWER SOME
OF MY QUESTIONS?
BEFORE I DECIDE
WEATHER TO GET
...

In The Forum:
Vonage
Topic:
HELP NEWBIE..
On Apr 21, 2015 at 01:45:46

kdf55 Posted:
Vonage has added
call blocking.
...

In The Forum:
VoIP Feature Wish List
Topic:
Add Call Screening or Call Block Feature
On Apr 09, 2015 at 09:08:53

aakicee Posted:
why just certain..
?? ____________
___ You can get
score highest
marks
...

In The Forum:
VoIP Feature Wish List
Topic:
Visual voicemail for only specific incoming numbers
On Apr 04, 2015 at 06:52:12

clarcks Posted:
A lot of companies
don't offer it at
all or if they do
it is a premium
service. Why?
...

In The Forum:
VoIP Feature Wish List
Topic:
Add Call Screening or Call Block Feature
On Apr 01, 2015 at 01:12:46

MK_TO Posted:
On the Vonage
Canada web site,
it states that
outbound calls
from my Vonage
home
...

In The Forum:
Vonage Canada
Topic:
Outbound Caller ID
On Mar 27, 2015 at 10:23:31

xfilesera Posted:
Customer Care
yesterday and was
told that the
conference calling
feature is being
...

In The Forum:
VoIP Feature Wish List
Topic:
Do Not Disburb
On Mar 27, 2015 at 07:05:16

RajeshCO27 Posted:
Hey, I have
built a PBX by
using the Ozeki
SDK and and want
to connect it to
my
...

In The Forum:
Vonage
Topic:
SIP trunking issue: authentication problem (CUCM & own P
On Mar 26, 2015 at 07:30:31

OPT Posted:
...
In The Forum:
Vonage
Topic:
Optima Saver Bandwidth Optimizer Service
On Mar 11, 2015 at 06:50:50

sunnyshazy Posted:
thansk for this
post . . .. . . .
_______
____ sunny
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
Xlite 4.5 configuration
On Mar 10, 2015 at 06:46:45


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Vonage I would just like to share an experience that I recently had with Vonage involving



I would just like to share an experience that I recently had with Vonage involving their Refer-A-Friend Program. I had referred a friend who I had been bugging for about a year now to switch over to Vonage. He finally decided that he was going to make the move over. I reforwarded him the referral email. He clicked on the link and enrolled. The only problem is that he decided to register it under a different email. When I enquired multiple times about this this is basically the answer that I received:

-
Dear xxxxxxxxxxxx,

In response to your email, I understand that the person you referred
called in with some questions but the problem is, the email address
provided in your friends account is not listed in your referral list.
The system cannot track the referral this way and if your friend
cancels in less than 90 days, we will lose the credit.

If the referred party signed up via the link, the system would be able
to track the referral and reverse the credit if the account is
cancelled in less than 90 days. We are unable to offer a credit based
on this information.

If you have any questions now or in the future Vonage Customer Care is
eager to assist you 24 hours a day, 7 days a week. Please visit our
help center at http://www.vonage.com/help.php or send us an email from
our Contact Us page at http://www.vonage.com/help_contactUs.php. You
can also call us Toll Free at: 1-VONAGE-HELP (1-866-243-4357)

Sincerely,

Michael
E-Support Specialist
Vonage Customer Care
-

Unless the person referring people to Vonage are sitting there looking over their shoulders the whole time that they are enrolling, I could see a lot of this happening as was also the case when another friend I had referred several months ago called in with a question and the customer service rep that handled the call basically bypassed the online enrollment process and, rather than instruct him how to enroll in such a manner where I would get credit, he was advised otherwise. That, to me, is borderline fraud and just not good business.

Vonage has shown me that they have put this progam together in such a manner that it can be easily bypassed and they will use any excuse not to honor their part of the committment when a person is referred. Now I am not going to go into alternatives, which do exist, in this forum. I am contemplating switching as a result of the apathy displayed to me by the Vonage staff. How many other people out there have encountered this or a similar problem?



Read The Full Thread:

Vonage Referral Program


I would like to add that I am seeking resolution to what I truly perceive as a problem.
Try Emailing a copy of this post to Customer Support using the forum link (menu,
"Try Emailing a copy of this post to Customer Support using the forum link (menu,
I didn't respond to the poll either way for 2 reasons. First, I told my friend that
Sorry for making that assumption about the poll. I take the good and the bad,
I find it difficult to believe that there are not more people out there that have
I don't think it's that, but the people here in the forum really can't do much about
In my opinion the entire referral program is already fatally flawed by one simple
Steve, Thank you. Being new to this particular forum, I guess I am really not

TomF posted "I would just like to share an experience that I recently had with Vonage involving" on 09/30/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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