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prashpri1 Posted:
Hi All , I
seriously need
help , I have
a Dlink 600M
router at home
with Static
...

In The Forum:
Vonage
Topic:
VOIP call disconnecting home internet in 30Sec- Pls Help
On Aug 28, 2015 at 14:56:54

wrongname Posted:
Hi guys, I
need little help.
Few years ago I
was watching some
commercial
...

In The Forum:
Vonage
Topic:
Commercial I can''t find
On Jul 24, 2015 at 03:42:46

kdf55 Posted:
You can use any
phone with Vonage
as long as it
accepts the
modular phone
plug.
...

In The Forum:
Vonage
Topic:
Can I use any 220v phone purchased overseas w/Vonage?
On Jul 23, 2015 at 09:18:14

Energie Posted:
Hello, the country
I'm traveling to
is 220v, and I'm
wondering if I can
purchase
...

In The Forum:
Vonage
Topic:
Can I use any 220v phone purchased overseas w/Vonage?
On Jul 16, 2015 at 09:10:43

gonzo Posted:
Thanks for the
suggestion. When
this first started
happening months
ago, I sought
...

In The Forum:
Vonage
Topic:
Vonage device drops off network, cannot reconnect
On May 12, 2015 at 00:27:40

dconnor Posted:
I would suggest
that your router
is having
conflicts, try
updating it.
...

In The Forum:
Vonage
Topic:
Vonage device drops off network, cannot reconnect
On May 11, 2015 at 23:39:14

dconnor Posted:
Tes...
In The Forum:
Vonage
Topic:
HELP NEWBIE..
On May 11, 2015 at 23:37:30

gonzo Posted:
I have a Vonage
adapter (VDV23-VD)
connected to a
Buffalo
WZR600-DHP. It
used
...

In The Forum:
Vonage
Topic:
Vonage device drops off network, cannot reconnect
On Apr 23, 2015 at 22:33:56

chuchai Posted:
HI CAN SOMEONE
PLEASE ANSWER SOME
OF MY QUESTIONS?
BEFORE I DECIDE
WEATHER TO GET
...

In The Forum:
Vonage
Topic:
HELP NEWBIE..
On Apr 21, 2015 at 01:45:46

kdf55 Posted:
Vonage has added
call blocking.
...

In The Forum:
VoIP Feature Wish List
Topic:
Add Call Screening or Call Block Feature
On Apr 09, 2015 at 09:08:53


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Vonage I would just like to share an experience that I recently had with Vonage involving



I would just like to share an experience that I recently had with Vonage involving their Refer-A-Friend Program. I had referred a friend who I had been bugging for about a year now to switch over to Vonage. He finally decided that he was going to make the move over. I reforwarded him the referral email. He clicked on the link and enrolled. The only problem is that he decided to register it under a different email. When I enquired multiple times about this this is basically the answer that I received:

-
Dear xxxxxxxxxxxx,

In response to your email, I understand that the person you referred
called in with some questions but the problem is, the email address
provided in your friends account is not listed in your referral list.
The system cannot track the referral this way and if your friend
cancels in less than 90 days, we will lose the credit.

If the referred party signed up via the link, the system would be able
to track the referral and reverse the credit if the account is
cancelled in less than 90 days. We are unable to offer a credit based
on this information.

If you have any questions now or in the future Vonage Customer Care is
eager to assist you 24 hours a day, 7 days a week. Please visit our
help center at http://www.vonage.com/help.php or send us an email from
our Contact Us page at http://www.vonage.com/help_contactUs.php. You
can also call us Toll Free at: 1-VONAGE-HELP (1-866-243-4357)

Sincerely,

Michael
E-Support Specialist
Vonage Customer Care
-

Unless the person referring people to Vonage are sitting there looking over their shoulders the whole time that they are enrolling, I could see a lot of this happening as was also the case when another friend I had referred several months ago called in with a question and the customer service rep that handled the call basically bypassed the online enrollment process and, rather than instruct him how to enroll in such a manner where I would get credit, he was advised otherwise. That, to me, is borderline fraud and just not good business.

Vonage has shown me that they have put this progam together in such a manner that it can be easily bypassed and they will use any excuse not to honor their part of the committment when a person is referred. Now I am not going to go into alternatives, which do exist, in this forum. I am contemplating switching as a result of the apathy displayed to me by the Vonage staff. How many other people out there have encountered this or a similar problem?



Read The Full Thread:

Vonage Referral Program


I would like to add that I am seeking resolution to what I truly perceive as a problem.
Try Emailing a copy of this post to Customer Support using the forum link (menu,
"Try Emailing a copy of this post to Customer Support using the forum link (menu,
I didn't respond to the poll either way for 2 reasons. First, I told my friend that
Sorry for making that assumption about the poll. I take the good and the bad,
I find it difficult to believe that there are not more people out there that have
I don't think it's that, but the people here in the forum really can't do much about
In my opinion the entire referral program is already fatally flawed by one simple
Steve, Thank you. Being new to this particular forum, I guess I am really not

TomF posted "I would just like to share an experience that I recently had with Vonage involving" on 09/30/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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