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In The Forum:
Vonage UK
Topic:
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On Apr 20, 2014 at 16:06:49

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Topic:
Natural gas poses amazing
On Apr 20, 2014 at 16:00:10

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Topic:
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On Apr 20, 2014 at 13:31:01

jlilest Posted:
Vonage: US
numbers iPhone:
T-Mobile
carrier I am
having trouble
...

In The Forum:
Vonage
Topic:
Problem with Simulring going straight to voicemail with iPho
On Apr 17, 2014 at 21:35:11

bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
Vonage UK
Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
Vonage
Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
Vonage
Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
Vonage
Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00


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Vonage I would agree with you on the bandwidth issue if the Vonage device is between the



I would agree with you on the bandwidth issue if the Vonage device is between the modem and router as it will prioritize a great portion of your overall bandwidth when a phone call is Active.

On the other hand, I feel you may not fully understand the DMZ. Yes this does place a single LAN IP outside of the firewall and makes this IP appear to not be NAT'd but it has no risk at all to your network. Think of it as not having the Vonage device at all. As long as ICMP is disabled on your routers WAN port, you feel a sense of security since someone running an IP / Port scanner will not see a live host. Well, the same thing goes for the Vonage adapter. By default ICMP is disabled on the WAN port so by placing this outside the DMZ, it is just as invisible to the internet as your router. It will not respond to ICMP so an IP scanner will not see it. The only thing that will be visible is UDP port 10000 which is not different then if it were behind the router without the DMZ.

The reason I say it's your hardware, and I don't just mean "YOUR" hardware. In general, the basic user who has audio issues does not understand that Voip functionality and quality is highly dependent upon their own hardware, bandwidth, priority of said bandwidth, the quality on the ISP node, the amount of traffic on the ISP node, path between Voip adapter and Voip service provider's media servers.

Now in your case, in order to even receive audio, the first RTP packet of the audio session has to come from your device. The Vonage media relay will not send any RTP packets to you until it has received the first packet from you on the correct source IP and port that is found in the SDP of the initial SIP Invite. With that said, your issue of no outbound audio on outbound calls indicates that the issue is at your firewall since we know that at least 1 RTP packet gets from your Vonage adapter to the media relay. If it did not, you would have no audio at all. It also tells us that it is not a BGP routing issue of some sort because again, you have inbound audio which means at least 1 RTP packet has made it to the Vonage media relay.

So just to be clear, I was not indicating your hardware is shotty in anyway. Just stating the root cause of your audio issue is definitely the firewall. And to your point, other users don't have better or worse. It's the same all around. So when people read how bad Vonage service is, they don't take the chance to fully understand how Voip works and where the majority of problems are. They just come to find that it is not their 130 year old copper analog telephone service where you just plug a phone into the wall and like magic, it work perfectly. Most negativity comes from those who just will not understand because they don't want to and are not willing to take the time to. It is just easier to bash Vonage and go back to the old phone service provider then try to find a solution.



Read The Full Thread:

Port triggering vs forwarding


Tech support suggested I disable my firewall to stop the frequent one-way calls
About 90% of all audio issues related to VoIP is the customer's own firewall / NAT
Well, that's far more straightforward than what I've been getting from TS. I'm
There is, perhaps, a fourth option to consider: Change routers. I've had
So it has no effect when the phone is not in use? OK, I've defined a fixed
I did change routers. I don't think it had any effect. Hard to tell, though, since
You may see a small decrease in bandwidth when the phone is not in use but when you
There is, perhaps, a fourth option to consider: Change routers. I've had

VonTechMgr posted "I would agree with you on the bandwidth issue if the Vonage device is between the" on 06/27/2009

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