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Gogi22 Posted:
I don't believe
that becoming a
public company
would have a
negative effect on
...

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Topic:
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On Feb 27, 2015 at 01:15:13

kdf55 Posted:
No. It is a 2 year
contract that you
are locked in to.
The first year is
discounted,
...

In The Forum:
The Cafeteria - Any Non Vonage Topic
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On Feb 26, 2015 at 11:25:40

breetlee Posted:
I am thinking
about having a
family member get
DirecTV. The
$29.99 plan looks
good,
...

In The Forum:
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Topic:
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On Feb 23, 2015 at 01:40:36

markayash Posted:
I am new to vonage
in this position
but having a
problem with the
clock not syncing.
...

In The Forum:
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Topic:
help with NTP
On Feb 18, 2015 at 09:22:27

yalmaz Posted:
I'll have to try
it again only next
time reducing my
bandwidth to the
minimum. Maybe
...

In The Forum:
VoIP Feature Wish List
Topic:
Cascading call-forwarding on several Vonage lines
On Feb 16, 2015 at 01:06:04

junobel152 Posted:
Vonage Voicemail
https://commun
ity.vonage.com/res
ources/be27765f5d/
summary
...

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On Feb 13, 2015 at 12:54:40

junobel152 Posted:
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In The Forum:
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Topic:
Block those unwanted calls to your Vonage line
On Feb 13, 2015 at 12:48:33

junobel152 Posted:
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In The Forum:
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Topic:
Vonage announces call blocking coming soon!
On Feb 12, 2015 at 13:46:05

junobel152 Posted:
...
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Topic:
Any Rumors Yet on Call Blocking Feature?
On Feb 12, 2015 at 13:41:08

junobel152 Posted:
...
In The Forum:
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Topic:
Any Rumors Yet on Call Blocking Feature?
On Feb 12, 2015 at 13:35:36


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Vonage I would agree with you on the bandwidth issue if the Vonage device is between the



I would agree with you on the bandwidth issue if the Vonage device is between the modem and router as it will prioritize a great portion of your overall bandwidth when a phone call is Active.

On the other hand, I feel you may not fully understand the DMZ. Yes this does place a single LAN IP outside of the firewall and makes this IP appear to not be NAT'd but it has no risk at all to your network. Think of it as not having the Vonage device at all. As long as ICMP is disabled on your routers WAN port, you feel a sense of security since someone running an IP / Port scanner will not see a live host. Well, the same thing goes for the Vonage adapter. By default ICMP is disabled on the WAN port so by placing this outside the DMZ, it is just as invisible to the internet as your router. It will not respond to ICMP so an IP scanner will not see it. The only thing that will be visible is UDP port 10000 which is not different then if it were behind the router without the DMZ.

The reason I say it's your hardware, and I don't just mean "YOUR" hardware. In general, the basic user who has audio issues does not understand that Voip functionality and quality is highly dependent upon their own hardware, bandwidth, priority of said bandwidth, the quality on the ISP node, the amount of traffic on the ISP node, path between Voip adapter and Voip service provider's media servers.

Now in your case, in order to even receive audio, the first RTP packet of the audio session has to come from your device. The Vonage media relay will not send any RTP packets to you until it has received the first packet from you on the correct source IP and port that is found in the SDP of the initial SIP Invite. With that said, your issue of no outbound audio on outbound calls indicates that the issue is at your firewall since we know that at least 1 RTP packet gets from your Vonage adapter to the media relay. If it did not, you would have no audio at all. It also tells us that it is not a BGP routing issue of some sort because again, you have inbound audio which means at least 1 RTP packet has made it to the Vonage media relay.

So just to be clear, I was not indicating your hardware is shotty in anyway. Just stating the root cause of your audio issue is definitely the firewall. And to your point, other users don't have better or worse. It's the same all around. So when people read how bad Vonage service is, they don't take the chance to fully understand how Voip works and where the majority of problems are. They just come to find that it is not their 130 year old copper analog telephone service where you just plug a phone into the wall and like magic, it work perfectly. Most negativity comes from those who just will not understand because they don't want to and are not willing to take the time to. It is just easier to bash Vonage and go back to the old phone service provider then try to find a solution.



Read The Full Thread:

Port triggering vs forwarding


Tech support suggested I disable my firewall to stop the frequent one-way calls
About 90% of all audio issues related to VoIP is the customer's own firewall / NAT
Well, that's far more straightforward than what I've been getting from TS. I'm
There is, perhaps, a fourth option to consider: Change routers. I've had
So it has no effect when the phone is not in use? OK, I've defined a fixed
I did change routers. I don't think it had any effect. Hard to tell, though, since
You may see a small decrease in bandwidth when the phone is not in use but when you
There is, perhaps, a fourth option to consider: Change routers. I've had

VonTechMgr posted "I would agree with you on the bandwidth issue if the Vonage device is between the" on 06/27/2009

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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