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Salt Lake City: impressions after several months
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Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




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Vonage I work part-time as a field technician for the company that does installations



I work part-time as a field technician for the company that does installations for Vonage. Their instructions for their installers are very clear: if the customer has an alarm system connected to the telephone wiring, just connect the ATA to the customer's broadband, and connect one telephone set to the ATA. Test and demonstrate that calls can be made and received from that telephone. Don't touch the premises phone wiring at all. Encourage the customer to contact the alarm company and have the alarm system modified to use wireless or broadband.

If the alarm is not connected to the telephone wiring, then the goal is to activate the customer's wiring, providing Vonage service to all existing telephone jacks. Installation of additional jacks is offered at extra cost.

The rationale is simple: Vonage and the installation company do not want liability for the failure of an alarm system to report an emergency.

In practice, I have often found cases where the customer ordered Vonage service, ported the phone number, and left their phone lines dead, or with DSL and no dial tone, and never gave a thought to the alarm. In these cases, we fully document that the customer rendered the alarm inoperative, but we are still not permitted to activate the house wiring while the alarm is connected to it.



Read The Full Thread:

Alarm System (Phone Line) & Vonage


I just signed up for Vonage, and forgot I have an alarm system that uses a phone line
I'm a little late in the game, been away, but yes my alarm dials through Vonage just
Being an installer for alarm systems, ksig is right. You just have to wire the line
My Guardian Alarm System is showing a FC "Failure Connection" message in the Display.

DLevenson posted "I work part-time as a field technician for the company that does installations" on 08/06/2009

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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