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Vonage I went thru the process of registering my current alarm panel with Next Alarm in
I went thru the process of registering my current alarm panel with Next Alarm in early Sept 05. and purchased a ABN adaptor of ~$120 w/shipping. They claimed my panel could be monitored no problem.
After very slow responses & delays NA could not get it to work. You can only email them via work orders & I think they are selective on who they get back with. I did talk to couple of techs, but nothing materialize. They claimed they had to reprogram my alarm to ContactID messages which was attempted. Of coursed it has not worked with my old monitoring company since the first time they messed with it so I have been w/o monitoring since mid Sept. All of this took forever because of their slow responses.
I wonder how long it would take for a phone call to the police on an alarm???
They sent me emails to reporgram, then walked me thru it ,then claimed an attempted remote control to reprogram. Nothing worked. They said they were working on it. I was willing to pay extra to get some focused service to get it done.
Now they do not respond to my work tickets, so I am paying my old alarm monitoring company to reprogram the panel to work with them again.
I called the Home Security Store, the nextalarm partner that sells all the equipment for a return. They said they will not take back the ABN Adaptor because it was outside the 30 day return window. I called next alarm customer service w/ no answer, just VM that they do not return. Feels like a scam to me & I am ready to tell anybody that asks. I was nice & patient, now they ignore me.
My advice would be to stay far away! No body needs the hassle or the risk!!!!!
Read The Full Thread: NextAlarm.com help
• You might want to check your wiring of the RJ31x. Here is a diagram . RJ31x wiring
• ON the advice of a few here, I signed up for NextAlarm...now i need help. I have all
• I appreciate the reply. I was using the RJ31X/RJ11 adapter that came with the ABN.
• FWTX,
I'm in the Network Operations depart at NextAlarm.com, and on Monday
• The offer and reply are truly appreciated, but I've decided to stick with my old
• OK FWTX,
It sounds like your account was not fully provisioned with NextAlarm.com
• Your offer is very kind. Here is a little more background to help NA work on some
• FWTX,
For what it's worth, you may want to just let your existing contract
• Well I wish I would have found this forum sooner. I have had my ABN adapter for more
Somebody posted "I went thru the process of registering my current alarm panel with Next Alarm in" on 01/05/2006 |
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