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Vonage I was told by customer support (phone) that the engineers at Vonage would be able
I was told by customer support (phone) that the engineers at Vonage would be able to tell if vonage softphone calls were originating out side of the country, and could cancel that person's service. She said it was their policy, though not necessarily acted upon.
What the... !!!
Does anyone know if this was a misinformed customer support employee? Or is this actually an issue?
I was aghast, and told her that the vonage website seemed to indicate otherwise, and although I could understand that they wouldn't offer support (especially for the hardware adapter for the main vonage number if used abroad), that it shouldn't be against any rules... it would only add value to their service if it was useful for calls originating outside of the USA, Canada, & Puerto Rico. Neither limitation makes sense at all for the softphone. She said they "don't encourage calls originating from outside of the USA, Puerto Rico, and Canada", but I told her that the website gives a completely different impression, especially in regards to the softphone. I've cited examples below.
To me, the international access (calls originating from out side the US are charged as if they are originating from the US). I know for a fact that people have used their softphones and even the hardware adapter abroad (Europe anyway).
FROM THE VONAGE WEBSITE:
http://vonage.com/features.php?feature=traveling
"Take it With You
The phone adapter available through Vonage is small and fully portable. Simply unplug the adapter and take it wherever you want it anywhere in the world. Just plug it into any broadband Internet connection, connect a phone, and your Vonage line is ready to go. "
http://vonage.com/features.php?feature=softphone
Vonage SoftPhone
Whether you're traveling across the globe or just into the next room, carrying on a conversation doesn't have to mean carrying extra equipment. Download Vonage SoftPhone and you can turn any PC or laptop into a full-functioning telephone.
I wish Vonage Customer support and the marketting people would get on same page. Its just wrong to have have to wait a half hour on the phone to be misinformed... or told something that conflicts with the website.
other seach terms: international abroad policy cancelled fine print
Read The Full Thread: Cancellation Threat for Softphone Calls Originating Abroad
• If they do care, just use a vpn server such as openvpn to connect to a server back
• Thanks for the response!
:)
Unfortunately, some research turned up
• I don't think they are going to do anything to you, otherwise they would of dropped
• Thanks so much MarleyX for your helpful comments and guidance.
Sounds like
• I think you're getting yourself all worked up over nothing. Calm down and think
• Um... you're missing my point completely. And perhaps you've not experienced
• Does anyone know a good resource for the aforementioned research? RE: VOIP Adapter
• You've already seen the Vonage advertisements, you've seen the web site say that
• From the vonage Terms of Service (emphasis mine):
So the official policy
tburkes posted "I was told by customer support (phone) that the engineers at Vonage would be able" on 09/22/2005 |
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