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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Vonage I was told by customer support (phone) that the engineers at Vonage would be able

I was told by customer support (phone) that the engineers at Vonage would be able to tell if Vonage softphone calls were originating out side of the country, and could cancel that person's service. She said it was their policy, though not necessarily acted upon.

What the... !!!

Does anyone know if this was a misinformed customer support employee? Or is this actually an issue?

I was aghast, and told her that the Vonage website seemed to indicate otherwise, and although I could understand that they wouldn't offer support (especially for the hardware adapter for the main Vonage number if used abroad), that it shouldn't be against any rules... it would only add value to their service if it was useful for calls originating outside of the USA, Canada, & Puerto Rico. Neither limitation makes sense at all for the softphone. She said they "don't encourage calls originating from outside of the USA, Puerto Rico, and Canada", but I told her that the website gives a completely different impression, especially in regards to the softphone. I've cited examples below.

To me, the international access (calls originating from out side the US are charged as if they are originating from the US). I know for a fact that people have used their softphones and even the hardware adapter abroad (Europe anyway).


"Take it With You

The phone adapter available through Vonage is small and fully portable. Simply unplug the adapter and take it wherever you want it anywhere in the world. Just plug it into any broadband Internet connection, connect a phone, and your Vonage line is ready to go. "

Vonage SoftPhone

Whether you're traveling across the globe or just into the next room, carrying on a conversation doesn't have to mean carrying extra equipment. Download Vonage SoftPhone and you can turn any PC or laptop into a full-functioning telephone.

I wish Vonage Customer support and the marketting people would get on same page. Its just wrong to have have to wait a half hour on the phone to be misinformed... or told something that conflicts with the website.

other seach terms: international abroad policy cancelled fine print

Read The Full Thread:

Cancellation Threat for Softphone Calls Originating Abroad

If they do care, just use a vpn server such as openvpn to connect to a server back
Thanks for the response! :) Unfortunately, some research turned up
I don't think they are going to do anything to you, otherwise they would of dropped
Thanks so much MarleyX for your helpful comments and guidance. Sounds like
I think you're getting yourself all worked up over nothing. Calm down and think
Um... you're missing my point completely. And perhaps you've not experienced
Does anyone know a good resource for the aforementioned research? RE: VOIP Adapter
You've already seen the Vonage advertisements, you've seen the web site say that
From the vonage Terms of Service (emphasis mine): So the official policy

tburkes posted "I was told by customer support (phone) that the engineers at Vonage would be able" on 09/22/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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