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Vonage I was lied to about every issue that mattered to me so that I would accept the offer.
I was lied to about every issue that mattered to me so that I would accept the offer. I had numerous unauthorized charges placed on my credit card, and the equipment would not work with my router leaving the other 2 computers in the house unusable.
I was assured that I would be able to recieve a specific custom number by the representative. This was important to me so my children would be able to easily remember it. I had asked her several times if she was sure that if I was to accept the service, I would be able to recive that phone number. After signing up, I was sent an e-mail that led me to believe that this was incorrect, so I called to find out that indeed I would not be able to recieve the number, and that I was forced to accept the number that they had chosen for me.
I was also told by the representative that it would be a free 30 day trial, and at any time during that period if I wanted to cancel, I could do so without charges or penalties. I had also asked her directly about this when she read the fine print stating that there would be a 39.99 cancelation fee, and a 79.99 security retainer on the equiptment. She assured me that this would only apply if I decided to cancel after the 30 days. I followed that up with a "are you sure?" twice. After signing up, I was told that this was not true as well, and that it did still apply.
They had sent the equiptment to the wrong address, although I was able to track it's location. When I set up the equiptment, it would not work with my router. I have 3 computers in the home, and in order to use the phone it had to be connected directly into my main computer, leaving the other 2 unconnected to the internet.
I had numerous issues with Vonage and every time I had called to resolve them I was sent to someone in Asia, Philippines, or south America that was very difficult to understand, and was not able to understand me. There was one representative from New Jersey that was helpful, knowledgeable, and courteous who had promised me a return phone call. When several days had passed, I tried to reach her or her office, and was tied up with an hour and a half of verifications and transfers to people that could not connect me to the United States. I had spent an accumulated 5 hours on the phone dealing with the issues that I had with the service. From the time of accepting the offer and discontinuing service was 5 days.
Read The Full Thread: All Linksys WRT54GP2 owners plz post your firmware version
• Mine is 1.25.00
What is yours?
• What operational problems are you having with the present firmware level?
• Non-operational. Outages, static, loss of dial tone, etc.
What is your
• Not at all. I suspect that no one using the WRT54GP2 has noticed your post yet.
UNHAPPY7 posted "I was lied to about every issue that mattered to me so that I would accept the offer." on 12/11/2008 |
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