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In The Forum:
Hard Wiring - Installation
Topic:
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In The Forum:
Hard Wiring - Installation
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In The Forum:
Hard Wiring - Installation
Topic:
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
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In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
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In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage I was lied to about every issue that mattered to me so that I would accept the offer.



I was lied to about every issue that mattered to me so that I would accept the offer. I had numerous unauthorized charges placed on my credit card, and the equipment would not work with my router leaving the other 2 computers in the house unusable.

I was assured that I would be able to recieve a specific custom number by the representative. This was important to me so my children would be able to easily remember it. I had asked her several times if she was sure that if I was to accept the service, I would be able to recive that phone number. After signing up, I was sent an e-mail that led me to believe that this was incorrect, so I called to find out that indeed I would not be able to recieve the number, and that I was forced to accept the number that they had chosen for me.

I was also told by the representative that it would be a free 30 day trial, and at any time during that period if I wanted to cancel, I could do so without charges or penalties. I had also asked her directly about this when she read the fine print stating that there would be a 39.99 cancelation fee, and a 79.99 security retainer on the equiptment. She assured me that this would only apply if I decided to cancel after the 30 days. I followed that up with a "are you sure?" twice. After signing up, I was told that this was not true as well, and that it did still apply.

They had sent the equiptment to the wrong address, although I was able to track it's location. When I set up the equiptment, it would not work with my router. I have 3 computers in the home, and in order to use the phone it had to be connected directly into my main computer, leaving the other 2 unconnected to the internet.

I had numerous issues with Vonage and every time I had called to resolve them I was sent to someone in Asia, Philippines, or south America that was very difficult to understand, and was not able to understand me. There was one representative from New Jersey that was helpful, knowledgeable, and courteous who had promised me a return phone call. When several days had passed, I tried to reach her or her office, and was tied up with an hour and a half of verifications and transfers to people that could not connect me to the United States. I had spent an accumulated 5 hours on the phone dealing with the issues that I had with the service. From the time of accepting the offer and discontinuing service was 5 days.



Read The Full Thread:

Very Unhappy


Sorry that it was a bad experience! Since it sounds like you've already disconnected

UNHAPPY7 posted "I was lied to about every issue that mattered to me so that I would accept the offer." on 12/11/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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