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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage I was just making a point is all so that the rep is clear that it is not an issue on my





I was just making a point is all so that the rep is clear that it is not an issue on my end. For what it's worth, this issue was resolved with a firmware update so you can clearly see that I wasn't doing something wrong. Yes, we are all here to help each other, and I think it's great that a Vonage rep has decided to be part of these boards. However, I have to agree with markwi that it is a very common problem for the customer to be blamed for a problem when it is often not the customer's fault.

Remember that most technical support people don't have a lot of technical knowledge. They simply research solutions for customers from a database. This will often answer questions that are of result of the customer doing something wrong, but not when there is an actual problem. I was at a loss with tech support on my situation so I turned to these boards for help because I know a lot of times, other customers who experience a problem and have fixed it can answer a question. Each person I talked to at Vonage told me something different. One of them insisted on hooking it up behind another router. You know what the rep on here said about IP conflicts. A third rep sent me the firmware after I requested it.

Some reps at Vonage don't even know what firmware is. Unfortunately, their technical support department is not very organized, and as you can see from other threads on this board, answers between various reps are not consistant. This needs to change if Vonage wants to succeed.

I have to admit that I don't like talking to other tech support people, considering part of my own job is tech support and there are often disagreements on where a particular problem lies. However, most other tech support people I've talked to are at least consistant on their answers if I have to talk to more than 1 rep.


Maaz



Read The Full Thread:

Linksys RT31P2 port disconnects


Has anyone experienced frequent port disconnects with the Linksys RT31P2? Basically,
That happens to me. I believe it is the router pinging the Vonage servers to keep
Hmmm, well what's interesting is that it doesn't seem to do it much at night when
I'm not having this problem...I have all kindsa stuff on my network too - TZO, a
It never happens unless the router is plugged in. If I use a different router (that
I seem to be having a similar problem. What happens is about once a day (or sometimes
My question to all of u who r experiencing this problem is how do u have ur computers
JScott, I appreciate your response. However, the problem has nothing to
This issue exists period and its the router itself and your service. This blame
I was thinking of trying the wireless version. Thanks for confirming that it has

Maaz posted "I was just making a point is all so that the rep is clear that it is not an issue on my" on 12/17/2004

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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