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In The Forum:
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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

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In The Forum:
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Topic:
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On Nov 08, 2016 at 11:59:50

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Vonage I was informed last night after I could not get the Indian call center rep to give



I was informed last night after I could not get the Indian call center rep to give me a straight answer to a simple question that Vonage has call centers in both countries. I have done a search on this from other forum members and find that all have similar complaints.

I thought I read somewhere that Vonage would not be doing this as most companies that do this get very negative feedback. If Vonage is doing this to cut down on complaints about long waits for customer service reps then it will back fire on them for sure.

I have been living in the Philippines for 26 years and have had numerous Philippine employees over the years. They can speak English at a comfortable level and a lot of them can quote you the English language rules better than I know them. But I have noticed most of them that have learned their English in the local schools are very weak when it comes to conversational English. If they grew in a two language home like my kids did then this tends not to be a problem.

If you try dealing with their customer service personnel at the Philippine cell phone companies forget it. They have their little script that they keep repeating incessantly like "we are sorry for this problem" or "no problem we will make note of that and get back to you". They never do unless you demand to get the name of their supervisor and then I will get a call back from the supervisor. At this level they are usually pretty good but then their hands are tied by the bureaucratic nature of the way these companies are run. I would say it usually takes me 3 and 4 times longer to solve a problem with them versus a US customer service rep.

I hope that this is only an interim measure until they can get US workers trained and on the job. I believe myself and many others will look elsewhere for Voip service if they use them on a permanent basis.



Read The Full Thread:

Call Centers - Indian & Philippine


Why pay a US CSR 14.00/hr when you can pay someone in india 1.00/hr or less. All the
AMEN to that...for two months I have been trying to get my phone number transferred
When you always go for low price you get what you pay for and in this case it is o so
I dont even bother calling CS anymore. I never have any vonage issues anyway. I
It's true that Vonage has offices worldwide. The DIRECT SALES department is in

gncab posted "I was informed last night after I could not get the Indian call center rep to give" on 06/07/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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