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Vonage I was having the worst time with outgoing calls and getting little help from Vonage.



I was having the worst time with outgoing calls and getting little help from Vonage. I initially started with the Motorola VT2442 which was terrible behind my linksys wrt54ga router. Vonage suggested I place the VT2442 imimmediately after my cable modem. I tired this and comcast tried this but it would never connect. I then pupurchased the Uniden phone and placed it directly behind my cable modem. The problem got a little better but calls were still being dropped or fading in and out for the person I was calling. Reception was great. I then purchased the Hawking HBB1 today and put it next after my cable modem, then followed by my wrt54ga router. The phone quality is now excellent. I have two questions: 1. Is this the best setup with the Cable modem - HBB1 - uniden phone - wrt54ga router, or should it be as Hawking shows in their diagram: cable modem - HBB1 - router - Voip ?, and
2. Vonage is refusing to take back the Motorola VT 2442 which comcast and I believe is defective or at least in compatible with the ARRIS Cable Modem used by comcast. Has anyone had experience returning merchandise to Vonage and if so what is the best way to go about it. You would think they would be happy to take back the hardware to keep a continuing customer that has already spend another $250 to get their service to work.

Thanks.

John



Read The Full Thread:

Hawking HBB1 and Uniden1869V Placement


If you're satisfied with the performance of your network as it is, then I would
Thanks. That is the way I am thinking also. I am afraid if i put the Linksys router
I have my setup CM > HBB1 > Uniden 1869 > Airlink 101 Router But

jst posted "I was having the worst time with outgoing calls and getting little help from Vonage." on 06/25/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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