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In The Forum:
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Topic:
Ethernet Cable; Wiring schematic? 568-B?
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In The Forum:
Fax - Tivo - Alarms
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On Feb 15, 2017 at 21:16:51


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Vonage I was finally able to speak to a live person at Vonage this morning. Although his



I was finally able to speak to a live person at Vonage this morning. Although his accent was so heavy, I was hardly able to understand him.

After I told him what the problem was, a few seconds later, the MTA light became solid and I got dial tone.

His excuse was that my ISP (Insight) was blocking the ports but they had stopped blocking today. But if this was the case, the MTA should have began working before I called Vonage. I rebooted it three times before calling Vonage support.

I also don't buy the statement that Insight was blocking the ports because I called Insight yesterday and the engineer said they were not blocking. (I guess he could be as unbelievable as the Vonage guy).

Unless everyone in this thread uses Insight, I am going to bet that Vonage has some issue they aren't telling us and are waiting on customers to call to get the problem resolved.

Oh, by the way, it took me 5 calls (4 disconnected after more than 30 mins on hold) to finally get to speak to someone at Vonage.

Needless to say, that kind of customer service is unacceptable and Vonage can rest assured that if any of my future calls for service end in similar results, Vonage will have one less customer.



Read The Full Thread:

Problem connecting to Vonage


I was hoping someone could help shed some light on this problem. Starting
Mine with Moto ATA has been blinking for at least 6 hours. I reset all but same. Net
I have been using the Motorola VOIP adapter for over a year with no problem, minus
Yep, since yesterday our motorola vt1005v has been blinking it's power light
Same problem with my Vonage Motorola here in Lexington KY. Spent 30 mins on
Hello, I managed to get a human being at Vonage. The nice woman was able to update
Glad to hear I'm not crazy. My adaptor started blinking on April 28 and wouldn't
I've never logged into the motorola phone adapter but I imagine the Vonage rep
I called vonage and talked to a customer rep. She directed me to the following URL: http://192.16

bfdhe posted "I was finally able to speak to a live person at Vonage this morning. Although his" on 05/01/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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