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Vonage I've tried not plugging in the phone (or anything but the cable modem) before (in

I've tried not plugging in the phone (or anything but the cable modem) before (in fact, I did that last night and left it on over night) but no luck. I tried it again, still nothing, so here's my set up:

- Let's start with the Comcast Internet via a Motorola SB5100 SURFboard modem. I have the coaxial cable going into the modem from the wall, the power cord going from the outlet to the input on the modem, and an ethernet cable going out of the modem's ethernet port into the Linksys RT31P2 router's (or "phone adapter", as Vonage likes to call it) port labeled "Internet". I have no USB cable hooked up to the modem.

- Hooked up to the router (under ideal conditions) are two things: one is my G5, in ethernet port one, and the other is an Airport Express wireless router, in ethernet port two (for the other machines, also Macs-I'm only mentioning this because if you suggest testing something in the terminal, the protocol is slightly different, such as in the case of tftp). Also hooked up to the router (under ideal conditions), besides the power source, is a wireless phone from RadioShack. I have tried a corded phone as well, just in case I was receiving interference from the multiple wireless devices in that immediate area. That was not the case, as the corded phone didn't work either, and I usually get a really obnoxious noise if any interference does occur.

- I use the G5 to host a few servers. Currently they're not running while I'm trying to solve this problem because Vonage support likes to make me do hard resets or set the factory defaults via the router's web page and I'm tired of re-entering everything ten times a day. My point is, I've had port forwarded on and off in all circumstances, but no luck. I've even opened up the UDP ports the router needs to use the phone on its IP address and that didn't have any effect as well.

- Let's see...what else can I tell you. The problem is the same, but I'll go over it again in case mine is a little different and I haven't noticed that difference. The router goes on. When I have my computer and/or wireless router connected, I will get internet access. Whether or not the phone is connected to phone port one (or two, I've tried both, even though they say it needs to be in one) or not, I don't get a dial tone. I've waited extremely long periods of time before testing (over ten hours, at least), under many different conditions. The phone lights turn on for about half a second and then are off for about ten seconds. Then they go on for half a secon and then are off for about ten seconds. I'm sure you can guess what happens after that and after that and after that. No matter how long I leave it on, that's all it does. If I watch the Voice tab over the router's web page (Voice_Info.htm), it'll usually have "Registration Status", "Call1 Status", and "Call2 Status" blank on both lines. Sometimes it'll switch from that to say it's synchronizing with the server and to wait. If I'm really lucky, it'll either give up in one of two ways (although sometimes it still tries again later): 1) I get a message saying to contact my service provider for further information, or 2) Under "Registration Status" it'll actually say "Offline".

- My MAC address, or I should say, the router's MAC address, is the same as the one Vonage has on file. I'd assume it has been for a little while, too, because I never asked them to change it when I got the new router and when I called it was the MAC address of the new router. I also heard you can check your MAC address from your Vonage account page. Do you know how to do that? If I ever need to do it again, I'd much prefer to check that way rather than deal with the people at tech support who not only can't understand me, but don't listen to what I'm saying. I tell one guy I want to know what my MAC address is and all he keeps saying is "What's plugged into [any] port?" Everytime I'd ask, he'd ask me about a different port as if what I was saying made no sense to him. Finally, after many tries, he tells me to enable MAC address cloning, which obviously messed things up further. I also talked to him twice in the course of the night (unfortunately) and he forgot who I was five minutes later, even after he saw my name again. I'm sorry for venting, but Vonage has THE WORST tech support I've ever encountered. When this is over, however it turns out, I'm sending letters.

Anyway, I think that's everything? Please let me know if I've forgotten to mention anything that might be integral to solving this problem. Thank you again. I really appreciate your willingness to help.

- Adam

Read The Full Thread:

Linksys router not connecting phone?

Hello, Please help me solve this issue: RT31P2 - phone lights both blink
it sounds like it's not registering with vonage which to me indicates they have
Reebok, Thanks for your insight. I'll check the status page tonight-when
no, the status page just shows the status of the router. it will probably be blank,
Reebok, Thanks for your inisghts again, I hope others are able to use this great
everyone's says that. it's the 'voice' tab. that's the main clue it has to do with
Hi Reebok Still getting nowhere fast. Under Status , the voice tab says
hmm interesting. try this from a command prompt: tftp get
Response was Transfer Sucessfull 5 Bytes in 1 second, 5 Bytes/s
well you can connect to vonage, and you would probably (but not necessarily) have

adachis posted "I've tried not plugging in the phone (or anything but the cable modem) before (in" on 03/19/2005

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