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Vonage I've spent 22 hours on the phone with Tech Support since my first symptoms Sep 18.
I've spent 22 hours on the phone with Tech Support since my first symptoms Sep 18. Here's what I did that you can try. It'll take less time than a typical Tech Support call to India or New Jersey.
Once you either have Vonage roll back firmware (you don't have to)or simply powercycle (both adapter and modem off for at least 3mins) all your hardware again to get up and running again (temporarily), go into the adapter utility (http://192.168.15.1 then admin/admin if you've never used it before or did a factory reset) and under "Status" select the "Voice" tab.
What I found is that with version 1.00.62 the Provisioning Status was "Provsioned" or "provisioning succeeded". Once 5.x is pushed the Provisioning Status is either "Failed" or "UnProvisioned; File not Found". At this point, I still had both phone and internet service, but within an hour the phone line dropped and internet went sluggish again.
Here's what I did that seems to work (your thinking "yeah, right"). The next time you notice you're down again, don't launch the utility, but do the standard power off adapter and power off modem. Wait a good 3 minutes then power up modem (wait for it to fully power up) and then power up linksys adapter. Everything will look normal again.
Within an hour (go ahead and surf the web while u wait), and you have to watch for this, you'll see your "Power" led begin to flash (consitent once per second). The flash means it is communicating with Vonage and getting the beloved update. (Even though it stops flashing after several minutes, it is still updating the adapter for several more minutes). At this point, when you see the Power led flashing, close any internet browser you have open and just walk away for while. Don't try to surf or reboot or power down or anything. Just go do laundry, see the kids, or throw darts at a Vonage logo.
In about 30 minutes go back to your adapter. Don't worry whether or not your phone light is on (It will probably be off). Now, try to surf the web. If it's really sluggish, close the browser and go away another 15mins and try again, and so on. Once you are able to surf quickly, this tells you the update is complete (yes, even if the phone light is not on).
Now, go to the utility (http://192.168.15.1). In the upper right hand corner of the main login window blue header you should see "Firmware Version: 5.01.04". (You can login if you choose and verify under Status, Voice, that your line is not provisioned.) Now Close your browser. At this point, DON'T unplug the power to the adapter or modem. DO unfold a paper clip (get a good 90 degree handle on it) and push it into the "RESET" hole of the adapter. HOLD it for a while (at least 12-15 seconds) and then you'll see the lights (what's left of them) go out and then a bunch of them start flashing. You can let go now, it's rebooting.
Watch the lights. The Power LED should be on and steady. The PC port LED should be steady, the wireless will be steady, and eventually (and it may take 5 minutes) you should see the phone light steady.
Lauch your browser and go to the utility again (http://192.168.15.1 you should add this to your Favorites) and in the upper right corner again you should see "Firmware Version 5.01.04". Login using admin/admin (you have no choice since the reset wipes any userid and pw you may have given it). Select the "Status" tab and select "Voice". You should see "Provisioning Status: Provisioned" or "Provisioning Succeeded".
Unit the Provisioning is successful, you will continue to experience problems like partial caller id (7-digits instead of 10), line drop, etc.
Even if Tech Support tells you not to worry about whether the status says provisioning success or failure, insist that it should say "success" or "provisioned", not "failure" or "unprovisioned".
Good Luck.
Hey Synergy2. I was also told to go get new router. I did from Best Buy. You'll find it has a firmware version of 1.00.20 after you spend an hour with tech service provisioning the new device and searching for the upgrade to 1.00.62. You'll end up exactly with the same problem.
Read The Full Thread: WRTP54G Dropping Phone; Limited Connectivity Every 2 Hours
• I checked when everything was working and my firmware version was 1.00.62. I just
• Does anyone know if a new firmware or change has been pushed down in the past few
• I am having exactly the same problem. Have had this router/adapter for a little
• I've had the same problems myself and I've been doing some research.
I can't
• When the voice line is down I can get an automated recording that says "The Vonage
• I am having this same exact problem since about late Tuesday night about 11:30
• This is happening to me as well! This is due to a bad firmware. Vonage screwed something
• I am on Verizon FiOS and they have never blocked me from anything so I can't imagine
• Thanks!
I guess we can exclude the ISP from the problem. I have been using the
• Interesting ... I have been battling for the past few days with tech support of
skyscraper posted "I've spent 22 hours on the phone with Tech Support since my first symptoms Sep 18." on 10/03/2007 |
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