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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage I've said it before, and I'll say it again... Customer service/tech support



I've said it before, and I'll say it again...

Customer service/tech support is the ONLY contact Vonage users will have with Vonage, therefore it is imperative that these experiences be good. If they want to stand out from the other carriers, cust. service would be a great place to do it. Yes, it might cost more money, BUT, if other providers can charge $8/mo and still make a modest profit, Vonage should be able to hire competent state-side CS staff.

In times like this current outage, CS staff are key to keeping your customers happy. Yes, it is possible to have a satisfied customer who is currently without service. I'm not sure if any of you have ever dealt with high-end customer service (Ritz-Carlton, Bentley/Rolls-Royce), but they have a way of making sure the customer is satisfied even if things aren't what they had hoped for.

Lastly, where the hell is the redundancy and monitoring in this network? A large portion of my business is broadcast automation. I literally have a couple dozen TV & radio stations and other facilities around the state running by computer. Downtime is NOT an option for me. All processes are monitored 24/7; many of them are self-healing, with the others calling pagers & transferring to backup systems when the main systems are starting to show the slightest hint of trouble, long before it becomes an actual problem.

The 2004 & 2005 hurricanes did test and strain the networking between my sites, but I never had an outage because of it, and I can assure you that my budget for IT equipment is far less than Vonage's. To make matters even more interesting, some of the servers I run were 8-9 years old at the time of the hurricanes, well past their prime, but the systems still kept cranking away.

Lastly, the two aforementioned problems are both addressed through the same solution - good advanced planning. There's a reason I can get away with using a server for 10 years before taking them out, and it's not because we blew a huge chunk of money at the time. If you plan for every possible screwup, you'll have very few surprises and happier clients. This does lead to a somewhat unwelcome side-effect of people being so used to everything working that when a glitch does come up, it seems like a major deal since it happens so infrequently. This is a side-effect I don't care for, but am more than happy to accept it. My thoughts on where Vonage needs to improve have been unchanged over the past 2-3 years I've had them. It would be nice if they took it to heart and did something about it. The Voip market isn't THAT difficult to dominate in.

FWIW, 11:13am ET, still having Vonage issues. My other Voip co trunks are working like champs.



Read The Full Thread:

No Dialtone!! Anybody else having this problem this morning?


Besides a message from our call in system, and a dashboard message. What suggestions
And even when we DID get logged in, our session was timed out almost immediately,
Woke up this morning to no dialtone on one of my 2 lines. This has happenned before
Yes. Same issue here. I am in PA. Network is fine, rebooted ATA, no luck...
Same problem here. First, I did the standard procedure, unplugged the VT and wait
Ditto here in North Jersey... however it WAS working around 8am for me. Now I get
I've got a personal line and a business line. Both are dead this morning. Internet
same here - in central NJ - problem is calling in we get 'nobody available to
I am having the same problem. Both my lines in Florida don't work, even after resetting
From the Vonage Dashboard: At this time some customers are experiencing

VonageTPA posted "I've said it before, and I'll say it again... Customer service/tech support" on 02/14/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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