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Vonage I've recently purchased a Vonage device in the U.S. and have been trying to get
I've recently purchased a Vonage device in the U.S. and have been trying to get it to work here in Lisbon, Portugal. I saw that another user here in Portugal was having a problem as well. I spent a lot of time on the phone with a very kind gentlemen from Vonage who was trying to help me get it hooked up.
He helped me for over and hour on the phone and said that everything is working except for the last step, which is the registration with the proxy server. The light on my Vonage device blinks green four times in a row. When I pick up the phone, it says that it cannot register with the Vonage network. He couldn't figure out what was stopping the last step.
I called my internet provider here in Portugal and they do not block Vonage or other Voip. I've also done the test call that was mentioned and it worked fine.
Can anyone help?
-Jonathan
Here are the details requested:
Are you getting internet service through your router? Yes
Is the phone light on the VTA coming on? Yes, it blinks green in a series of four blinks.
Do you have dial tone? No, just a message that says the phone cannot connect to the Vonage network.
Are you missing incoming calls, outgoing, or both? We don't have any connection at this time.
Is the router set up as a DHCP server? I'm not sure what this means. The router is a D-Link, wireless ADSL router
1. Your location: Lisbon, Portugal
2. Your ISP name and type (cable, DSL, wireless etc):
DSL, through SAPO, Portugal Telecom
3. Upload and download speeds:
256 Kbps Upstream, 4096 Kbps Downstream
4. Modem make and model:
Router/modem: D-Link DSL-G604t
5. Type of Vonage adapter used ie RT31P2 or PAP2:
Linksys PAP2 Ver. 2
6. Setup of Network:
Our phone line goes to the wireless router. Then our Vonage device is connected to the wireless router
7. Issue you are experiencing ie dropped calls, choppy audio etc:
Cannot get a dial tone on phone and the phone light on the Vonage device is not lit.
8. Run this Voip Test:
I ran the Voip test and the score was pretty good. A 4.0 I think.
Read The Full Thread: Vonage in Portugal, Proxy server won''t register
• This may be the key issue. By default, the PAP2 is set up to get its IP dynamically
• Steve,
Yes, I checked and it is running as a DHCP server.
-Jonathan
• Steve,
My router has a valid IP range of 192.168.1.2 - 192.168.1.254.
-Jonathan
• Hmmm. What address range is the subnet for your wireless router? For example,
• The reason that I asked was that I had just read a post that says that Vonage boxes
jshoe posted "I've recently purchased a Vonage device in the U.S. and have been trying to get" on 12/30/2006 |
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