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Vonage I've read this thread and I too have had some of the same problems that are mentioned
I've read this thread and I too have had some of the same problems that are mentioned here. I know quite a lot about computers and tech gadgets so I have my service working fairly well now. But what I won't forgive Vonage for and what I still haven't received a credit for happened on day 1. When I activated my adapter and started my phone service, I could not receive any calls. To make a long story short, after over an hour on hold and exploding at India, it was determined that the phone number Vonage gave to me had been issued to someone else. My calls were going to her phone. So what does V do? They issue me another phone number but only after I threaten to cancel service. The idiot in India kept saying over and over " But you can make calls. So your service is working." Me- "Yes but I can't receive them." India- "But your can make calls." Anyway V charged me another $9.99 for a new phone number. To this day I still have not been given a credit for their screwup.
But I will promise you this. I can really see myself canceling in a month or two if things don't start improving and I mean fast. But before I do I will report my credit card as lost and have the bank issue me a new one. And Vonage can try all they want to charge me their cancelation fee but they won't get it. Just like I didn't get my $10 back for their screwup. Good luck with your ordeal.
And for all the newbies here that think Vonage is all the rage and can do no harm, just give it time. You will have your share of problems and frustrations just like the rest of us. I hope you won't, but you will and God help you then.
Bob
Read The Full Thread: Problems with incoming calls linksys PAP2
• 1. Your location New York
2. Your ISP name and type (cable, DSL, wireless etc):
• Good Lord. Unfortunately, it's unlikely that you'll get much response here in
• I am having the same problem of fast busy signal. I have tried calling tech support
• There's NO legitimate problem which would require you to get a new phone number,
• Why does a new proxy mean a new number?
• I have no idea. THat's what the tech guy told me, I had to do. I asked several times
• Why does a new proxy mean a new number?
If your problem is not corrected I
• Hi Vericute1 :
is your problem resolved now ?
• AN update
I called the number listed on the board for the ( is it Jersery)
• I called vonage customer care and was on phone with them for 1 and half hour. The
ram1220 posted "I've read this thread and I too have had some of the same problems that are mentioned" on 05/26/2006 |
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