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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage I've only had Vonage for one month now (but put quite a few minutes on, close to the



I've only had Vonage for one month now (but put quite a few minutes on, close to the 2000 minute mark now), but so far I love it. Keep in mind that I went through two RT31P2 routers before they shipped me the RTP300 router, which has much better voice quality. It's worked out well for me, but apparently some other people are having issues with it. They just sent out a new firmware update last night, so we'll see over the next couple weeks if it makes the difference.

Quality of the phone calls has been superior to that of my Verizon land line. Less background noise, fuller range to the sound quality (more bass, more treble).

Reliability has been good (can't rate it excellent because of the outages they had earlier in July, which were better than what happens around here when contractors hit a Verizon fiber optic line which does happen frequently). None of the Voange outages left me totally in the dark, just had difficulty reaching some area codes.

Vonage customer service is alright... don't expect them to respond to e-mails (piss poor in my book), but if you call them on the phone, prepare to wait, but usually once you get a live human, they will try to do their best to make things happen. I guess I'm spoiled, as I have premium accounts with Verizon and have my own rep who handles everything. Of course, if it's after hours, I'm stuck with the cattle class & fighting Verizon's non-functional automated attendant. That said, if you get ahold of one of the Tier 2 Vonage techs later at night (or very early morning), they're very laid back and will tell you all of the things the daytime guys won't. I've learned quite a few interesting things about their network and how things work because of this.

The feature set is excellent. Call Transfer and 3-way calling have been lifesavers over the past month. More interestingly, unlike my own PBX, when I transfer a call on Vonage, it frees up my line to use. I didn't think I'd use Click-2-call, but with the Outlook integration, it's quite useful. Busy number redial's rather nice, and it's nice to not have to pay for it per use, like Verizon charges. Also nice is the realtime Activity log. I was away from home & needed a number that I called a few days back. Just signed onto the Vonage webpage, flipped through the activity log & found the number.

Tomorrow marks the 1 month mark for me, and overall, I'm VERY pleased. The call quality is superior, and the feature set is very good. Out of ~400 placed calls, I think I've had maybe 1-2 that were sub-par, but this was during the Vonage outages, so some connection, even if poor quality, is still better than no connection whatsoever.



Read The Full Thread:

Considering Vonage


I am in the process of moving to the Atlanta area and called Bell South to set up my
Hello, I was like you, i needed a good phone service for less cash. I saw the

VonageTPA posted "I've only had Vonage for one month now (but put quite a few minutes on, close to the" on 08/21/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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