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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage I've had vonage for a while and have never established service, despite many hours



I've had Vonage for a while and have never established service, despite many hours with front-line customer service (much of it on hold, of course). I've never gotten beyond the basics with support (I can't stomach any more "Is your ethernet plugged into the right place? Are you using the right power cord? Unplug, reboot, unplug, reboot, ....). Hopefully someone here can help.

Here are the details, formatted as suggested by the moderator.
1. Location: Atlanta, GA
2. Comcast cable
3. Upload: 356 kbps, Download: 6.29 Mbps
4. Modem: RCA, DCM 315
5. Vonage: VTech IP 8100-2
6. Network setup: Modem -> VTech -> PC/Mac (I have a US Robotics wireless router, but I'm trying directly with modem to eliminate that variable. Router is completely unplugged. Same result with or without router.)
7. Issue: no service. I can access the Internet through the VTech device (i.e., I get a valid IP address and connectivity is fine). The activity log on the VTech displays the following:

Received SYSTEM_EWAN_UP
Received PROV_START
Received VOICE_TELEPHONY_SRVC_UNAVAIL
Received PROV_ERROR

8. Voip test (this was ran as I was connected to Internet through VTech device):

Speed test statistics
-
Download speed: 6290312 bps
Upload speed: 356936 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 43 ms
Average download pause: 3 ms
Minimum round trip time to server: 23 ms
Average round trip time to server: 118 ms

Voip test statistics
-
Jitter: you -> server: 8.4 ms
Jitter: server -> you: 8.3 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 4
Estimated MOS score: 3.9

Thanks,
Tim



Read The Full Thread:

I''ve had vonage for a while but never established service


There's nothing in your test data and setup description that indicates that you
Did you purchase the VTech from Vonage, a retailer, or used? I had some initial
I noticed that you have Comcast Cable. In many areas, Comcast requires the use

otr posted "I've had vonage for a while and have never established service, despite many hours" on 07/04/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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