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Vonage I've had my Vonage service for months, and I like the service for the most part.
I've had my Vonage service for months, and I like the service for the most part. But, my voicemail notification with attachments has never worked. I've clicked the correct setting on my features page, but it just doesn't work. I do get the notifications, but there is never anything attached, so I have to login to Vonage and check the message from there.
Anyway.... I finally decided to call and see if someone would fix this. The first guy had never heard of such a feature but played along until he confirmed it was a real feature. He passed me to another guy, where I was lectured about how I must not have the feature selected properly. Oh my God I must be a complete 'tard! Out of three confusing option buttons I can't manage to pick the right one!
So, I changed my password to something temporary, gave it to the Vonage rep, and he logged in as me and said "Oh, you do have it selected correctly, but you must just not be noticing the attachment."
Well... he changed the email address to his (so my voicemails would go to him), put me on hold, and left some messages. He came back on and said "Oh, you are right. I am getting only the notifications with no attachments."
So, at this point, I've spend about 1 hour (including hold times) to get the guy to just believe me!
He said he would escalate it, and that someone would work on it. The only evidence I had of any activity was that one day my voicemail was completely reset. That is, my voicemail password had reverted to 1234 and I got the "first-time use message." OK, I thought, maybe we've gotten somewhere!
I set my voicemail up again, and left a test message using my cell phone. So, now I get no notifications and no attachments. I am worse off than when I started! I login to Vonage.com and confirm that the supposedly confusing button is still selected, which it is.
So, I call back to Vonage tech support, explain everything again, and this time (I couldn't believe it) the guy asked if he could login to my account to verify I had the right setting selected. (Is Vonage's customer base that dumb?). I gave him my info, and he repeated all the tests. This time he gave me a ticket number. Lo' and behold! A ticket number!
Several weeks later, nothing much has happened. And by "nothing much," I mean "nothing." I just called back, gave they guy the ticket #, and he said that someone MUST be working on it because the status was "open." Of course! But I wonder how long it will stay open?
The Ticket # 2065954 is still open as of Jun 27, 2005 so if anyone from Vonage wants to check it out, please do! Please feel free to light a fire under someone to figure out why I and only I cannot get voicemail notifications with attachments.
My next step is to prepare a letter to my state regulatory agency. The only bad part is that I live in GA and goodness knows how long the backup is up in that trailer!
Read The Full Thread: Newsflash: Vonage Hires the Keystone Cops!
• I would like to know if you are using POP3 email client software, ie; Outlook, Outlook
• I use the latest version of Mozilla Thunderbird. I routinely transfer huge attachments
• Ldavisfl, no doubt that is truly annoying...but what would a letter to the state
• I hope you get it working. Maybe if you cancelled your Vonage account and created
• I want Otaku's cellphone! :wink:
• The only reason I would ever write a letter to any regulatory agency would be as
• I will try to turn off notification for a few days and then restart it.
Cancelling
ldavisfl posted "I've had my Vonage service for months, and I like the service for the most part." on 06/27/2005 |
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