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Vonage I've had less frustrating experiences with just about every company I've ever
I've had less frustrating experiences with just about every company I've ever dealt with. Banks. Credit reporting agencies. Doctor's offices. But this takes the cake.
Not only is ACR a CORE feature that nearly everyone has offered - forever - its "selective" roll out is mind-boggling. Clearly it seems as though, from reading through these posts and speaking with Vonage, there is no official "beta," it's just a group of helpful techs doing the cool thing and hooking up desperate customers who are bombarded with private wrong numbers/junk faxes, etc.
I've not been lucky enough to reach one of those helpful techs, and have been a customer for nearly three years and have literally begged for this feature that is perenially "coming soon." They dismiss talk of the feature being enabled by some techs for some customers as "rumors" and swear that there is no such feature, but it is "in the works" and "should be available by years' end."
Not surprisingly, they are blaming its delay on E911 - I am sure the multi-million dollar TV budget has nothing to do with the lack of any new features being added in the past three years. Oh, the WiFi phone that is virtually useless. My bad.
What's more furstating is the insult to my intelligence when the Executive Response Team tells me that they have spoken to engineers and it is "not possible" to enable ACR, when posters here have posted detailed accounts of how this was done for them. One poster making stories up I could believe, but there are just too many people here with the same information for them all to be lying about the same thing.
I've been one of Vonage's staunchest supporters, and brought many friends and families over, and I'd be lying if I said I'm going to leave over this - the past of least resistance is just to keep it where it is (because let's face it, it IS cheap, it DOES work most of the time) and unless someone like VoicePulse makes it painfully easy for me to switch (by establishing retail outlet distribution, perhaps) I probably will keep V*. However I want to be clear that my frustration is not only based upon the lack of a CORE feature that has been "in the works" forever, it's mostly from the arrogance that I have personally perceived from certain reps there.
Bottom line, they say don't expect it before EOY. Whatever.
Read The Full Thread: Anonymous call rejection
• Anonymous call rejection and call blocking would be nice, I am looking forward
• I agree. It would be great if the Dashboard or Activity page had a check box for "Block
• I posted this message in another forum, but...
I just contacted customer care
• Call waiting only beeps once in the background.
Has anyone else had this problem.
• No, never noticed how many beeps with call waiting.
The local PSTN here has
• ANONYMOUS CALL REJECTION is a definite must!!!!!
• I have a friend that has VoiceWing and they are coming out with these filter type
• Why is implementing ACR such a problem for Vonage? Lingo has it and they also charge
• Anyone have an update on the vonage anonymous call block?
• NEED ANONYMOUS CALL BLOCK NOW!!!! I'M GETTING STUPID SPAM CALLS ATT 4:30 AM!!!!
lewisr posted "I've had less frustrating experiences with just about every company I've ever" on 03/22/2006 |
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