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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

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Vonage vs. Time Warner Cable SoCal



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Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




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Vonage I've had four supervisors create ticket numbers for my transfer all to no avail.



I've had four supervisors create ticket numbers for my transfer all to no avail. At this writing, there are a total of 9 tickets associated with my line transfer.

Today, I was put on hold 7 times, transferred again from department to department. Last night, was put on hold three times, disconnected twice. The representative I was speaking with IM'd the supervisor who promised to return the call in 30 minutes. He never did. Today was more of the same.

I have two phone lines. When I enrolled on 2/5, used my first and last name. My credit card has first, middle and last. On one phone line account, it has two names, second line has three names. All the supervisor tickets have been written to say I am one and the same person.

Many emails were sent saying the problem was my address did not match the address with old carrier. This was never the problem and there are numerous tickets explaining so.

Still, no line transfer, no one will return a call. I have paid two months of Vonage Service, two months service to my old carrier, incurred $44 in reconnection fees believing the number was transferred, and have yet to receive one month free from Vonage.

If anyone can share any success they've had getting through to someone who will work to solve your problem, as well as call you back, please let me know how you did so.

In all my years on Planet Earth, have never seen such poor customer service, disregard for problems, inability to work to resolve issues, hanging up on customers, poor training and erroneous information being handed out as I've seen the past seven weeks or more.

I am quite certain I'm not the only one experiencing this contempt from customer service. I would suggest the owners of this privately held company get down in the trenches and see first hand how their employees are handling their responsibilites that are affecting the company's reputation terribly.

Thank you.

Aria



Read The Full Thread:

Asistance in Problem Solving Account


Transferring phone numbers between carriers is the most frustrating experience....
Thank you for your reply but my old phone carrier is not the problem. I spoke to them

Aria posted "I've had four supervisors create ticket numbers for my transfer all to no avail." on 03/17/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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