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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage I've had a $50/mo business account with vonage for 18 months that I can't seem to



I've had a $50/mo business account with Vonage for 18 months that I can't seem to terminate. I need to access the website twice daily to enable/disable call forwarding. Countless times during the 18 months the website was in-op. Unable to log in. Other biggest complaint is couldn't send faxes with the Vonage modem. Finally gave up without ever sending a single fax successfully....

So, on 12/29/05 my number was ported to packet8. Half the cost and I successfully sent a fax on the first try!! And so far, the website is always working. I like packet8 so much, I ported my home phone over from ma bell two weeks later. Now 7-digit dialing with packet8!

As the Vonage website states, to cancel service you must call the toll-free number. I tried to cancel my Vonage account before my 27 Jan 06 monthly service charge, but got hung out to dry on the phone. Wasted about 20 mins that day.

So I figured I'd just change my credit card info so they couldn't whack my card in case they didn't notice the account was transferred. Well, all I could do on the web site was change the expiration date and I did that.. Then on the 27th the emails started from Vonage about a problem running my card. I replied to each of the messages that the account is to be cancelled.

Imagine my surprise today when I see a charge from Vonage on my bank statement on 2/10! Today, I got hung out to dry with Vonage CS twice. The last guy promised that he would follow up with an email and call me back on the phone if any problem with the
"transfer" to the cancellation. Total of 45 mins on the phone with Vonage today wasted. My last call today was to my bank to initiate a chargeback on the credit card transaction.

Vonage should be directing some of their advertising budget to eliminating DOS on the website and improving customer service..
I welcome contact from the Vonage "team" to get this matter resolved.



Read The Full Thread:

Poor customer service and lacking voip service..


See second post of this thread: http://www.vonage-forum.com/ftopic10809-0.html
Just curious, when you say you tried to cancel but was hung out to dry, what does
It would be if you only bought a residential plan. :)
"Hung out to dry" to me means a promise that you're being transferred to someone
The reason accounts are not closed when numbers are not automatically ported
Well despite the fact that I've signed up in January, and that I've already been
Have you called in to find out why? There are no shipping delays on the UTStarcom,

scooter17 posted "I've had a $50/mo business account with vonage for 18 months that I can't seem to" on 02/17/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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