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Vonage I've had a $50/mo business account with vonage for 18 months that I can't seem to
I've had a $50/mo business account with Vonage for 18 months that I can't seem to terminate. I need to access the website twice daily to enable/disable call forwarding. Countless times during the 18 months the website was in-op. Unable to log in. Other biggest complaint is couldn't send faxes with the Vonage modem. Finally gave up without ever sending a single fax successfully....
So, on 12/29/05 my number was ported to packet8. Half the cost and I successfully sent a fax on the first try!! And so far, the website is always working. I like packet8 so much, I ported my home phone over from ma bell two weeks later. Now 7-digit dialing with packet8!
As the Vonage website states, to cancel service you must call the toll-free number. I tried to cancel my Vonage account before my 27 Jan 06 monthly service charge, but got hung out to dry on the phone. Wasted about 20 mins that day.
So I figured I'd just change my credit card info so they couldn't whack my card in case they didn't notice the account was transferred. Well, all I could do on the web site was change the expiration date and I did that.. Then on the 27th the emails started from Vonage about a problem running my card. I replied to each of the messages that the account is to be cancelled.
Imagine my surprise today when I see a charge from Vonage on my bank statement on 2/10! Today, I got hung out to dry with Vonage CS twice. The last guy promised that he would follow up with an email and call me back on the phone if any problem with the
"transfer" to the cancellation. Total of 45 mins on the phone with Vonage today wasted. My last call today was to my bank to initiate a chargeback on the credit card transaction.
Vonage should be directing some of their advertising budget to eliminating DOS on the website and improving customer service..
I welcome contact from the Vonage "team" to get this matter resolved.
Read The Full Thread: Poor customer service and lacking voip service..
• See second post of this thread:
http://www.vonage-forum.com/ftopic10809-0.html
• Just curious, when you say you tried to cancel but was hung out to dry, what does
• It would be if you only bought a residential plan. :)
• "Hung out to dry" to me means a promise that you're being transferred to someone
• The reason accounts are not closed when numbers are not automatically ported
• Well despite the fact that I've signed up in January, and that I've already been
• Have you called in to find out why? There are no shipping delays on the UTStarcom,
scooter17 posted "I've had a $50/mo business account with vonage for 18 months that I can't seem to" on 02/17/2006 |
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