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Vonage I've had Vonage since March 2008.... under the $24.95 unlimited plan. Never



I've had Vonage since March 2008.... under the $24.95
unlimited plan. Never had a problem with the service.


I just moved to another state and Vonage does not have
local numbers for this city. Nearest place that Vonage
offers local numbers is about 55 miles away.

Vonage will probabaly charge me a temination fee to
cancel my account, no? Or can they offer me a lower
rate to keep my old exisiting number for a while?

Basically, I'm trying to find out what they usually offer
to keep people from cancelling. I'm willing to stay with
Vonage and wait until they offer local numbers to my new
city..... if they offer me a lower rate as compensation? :)



Read The Full Thread:

moved to area where Vonage has no local numbers, what to do?


I'm stunned that Vonage can afford to do that but retention is their business. I
I guess I got lucky... :) Still can't get a local number, because Vonage doesn't
You could call customer service and tell them your problem. Then ask for reduced
The Google Voice is a good option. I have had it since it was called Grand Central

kiersten posted "I've had Vonage since March 2008.... under the $24.95 unlimited plan. Never" on 08/24/2009

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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