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Vonage I've had Vonage for three months and have had NOTHING but problems. Tech support



I've had Vonage for three months and have had NOTHING but problems.

Tech support couldn't (speak English) figure out why my wireless network wouldn't work when I hooked up my two Vonage routers. It was a relatively simple fix that I was able to get from this forum. And later I found that there are connection issues with certain cordless phones, again, tech support was not able to identify this. Many other issues, not worth mentioning...

My latest issue is this: We have two voice lines and one fax line. Our oldest child reached the age where we promised him his own room so our office moved into the old nursery, which means the Vonage and dsl modem moved, too. Now our cordless phones don't work in half the house.

I called tech support, told them I had a second dsl modem, and asked if I could use it to hook up the phone lines in the best location for our cordless phones. They said it wouldn't be a problem to use two dsl modems on one dsl line. BIG WRONG! I either have my business and house phones working OR I have my internet and fax line working, but not both.

There is no other place to put my office/vonage modem/dsl modem. I am at a loss for words here. One tech suggested rewiring my house so I could plug a phone into any phone jack in the house. That would be great except for the fact that I have TWO phone lines that I need coverage for, not just one, and as far as I can tell there is no way to rewire a phone jack to accept two Vonage lines without the Vonage modem, which as I mentioned above CANNOT BE MOVED.

Yeah, Vonage is great under normal circumstances, but their tech support is HORRIFYING and their solutions for power users are NONEXISTENT.



Read The Full Thread:

Savings


I am new to the forum, but a 2 year customer with Vonage. I live in a rural area and
What an unusual post - one that actually praises Vonage service. :-D
Unusual? That is true. Unique experience? Doubtful. I've had absolutely
You put your finger right on the key.
agreed. I had lousy service for the first couple of weeks, which I tracked down
ditto for me. I've had 2 ISPs in 2 states and both have been great experiences. no
Yes, very interesting post. I thought I was saving until the TimeWarnerCable
It is important to understand that I am in a position that provided NO option. It
I would have high speed no matter what, since I work from home. Therefore I don't
I should also mention, that while I agree that traditional phone service is going

ktobiano posted "I've had Vonage for three months and have had NOTHING but problems. Tech support" on 10/18/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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