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UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

In The Forum:
Vonage
Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01

Snack Posted:
On a wired
connection, just
connect the Vonage
to the ethernet
port of the hotel
...

In The Forum:
Vonage
Topic:
Using Vonage in a hotel
On Aug 06, 2014 at 19:22:31

Bill18164 Posted:
...
In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
...
In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
...
In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07

dconnor Posted:
Try: MODEM
->SWITCH V->
BROWSER ->
-> VONAGE
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 18, 2014 at 12:31:40


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Vonage I've had Vonage for almost a month. In the past week or so, my cable connection just



I've had Vonage for almost a month. In the past week or so, my cable connection just drops, usually in mid-afternoon Eastern time zone. Details: Harrisburg, PA, USA. Comcast Broadband service, RCA Cable modem (DCM425C), ethernet cable to D-Link Router (DI-704UP), 3 computers & Vonage attached to router via ethernet cable. Vonage box is VDV21-VD. When the connection drops, the light array on my cable modem appears normal, as does the light array on the router. Only the Vonage device shows an error. And, of course, I can't go anywhere on the Internet. Powering off and then powering back up on the modem does the trick each time.
Comcast tech support said there's an issue with the Vonage box refreshing/updating, therefore knocking the cable service offline.
Vonage tech support first had me move the Vonage box in front of the router, rather than behind.I remember the installation instructions for that set-up to be more complex than installing behind the router, but she just had me change the cabling.
I was told if that didn't help, they could change the settings with the Vonage box to obtain a dynamic IP address and do a "self-refresh."
Didn't work.
Advanced Vonage support suggested I mis-heard on the phone. He wants to set a static IP address for the unit, which will involve some programming in the router as well as the Vonage box. He said there's no way the Vonage box could bring down the cable connection as I've been experiencing.
Searching the forum brought up similar issues, but not what appears to be the same issue.
I am not a computer technician. I can't believe the Vonage box would knock out my cable connection. But something is causing it and the only recent change to my set-up is adding Vonage. I'm surprised that Vonage tech support isn't more familiar with this issue. Surely I'm not the only person in the entire world to be using a set up like this.
I'd appreciate any thoughts, suggestions and especially solutions. Keeping in mind I am not a computer/IT technician or expert.

Speed Test results:
Speed test statistics
-
Download speed: 4104256 bps
Upload speed: 518232 bps
Quality of service: 96 %
Download test type: socket
Upload test type: socket
Maximum download pause: 116 ms
Average download pause: 9 ms
Minimum round trip time to server: 59 ms
Average round trip time to server: 60 ms

Voip test statistics
-
Jitter: you -> server: 2.4 ms
Jitter: server -> you: 4.1 ms
Packet loss: you -> server: 0.1 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.9



Thank you.



Read The Full Thread:

Comaast Cable Connection Dropping Regularly


I have the same problem. I lose connection to the internet,unplug and replug my
The fact that your Vonage device was not initially connected directly to your
Thanks. what am I looking for in the events log or signal strength? Three things
That looks OK now but I assume that you have connectivity. Iif you are power cycing
I'll do that. But the log showed dates through all last week, so I'm not so sure power
Update: the connection continued to drop today. Armed with the information from
Good to hear that the information there helped. Hopefully what they do for you
My Vonage service has went to the pits over the past two months more times then not
Are those results on an idle connection? What time of day? Sometimes what people

joevtoo posted "I've had Vonage for almost a month. In the past week or so, my cable connection just" on 01/25/2009

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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