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Vonage I've had Vonage for almost a month. In the past week or so, my cable connection just
I've had Vonage for almost a month. In the past week or so, my cable connection just drops, usually in mid-afternoon Eastern time zone. Details: Harrisburg, PA, USA. Comcast Broadband service, RCA Cable modem (DCM425C), ethernet cable to D-Link Router (DI-704UP), 3 computers & Vonage attached to router via ethernet cable. Vonage box is VDV21-VD. When the connection drops, the light array on my cable modem appears normal, as does the light array on the router. Only the Vonage device shows an error. And, of course, I can't go anywhere on the Internet. Powering off and then powering back up on the modem does the trick each time.
Comcast tech support said there's an issue with the Vonage box refreshing/updating, therefore knocking the cable service offline.
Vonage tech support first had me move the Vonage box in front of the router, rather than behind.I remember the installation instructions for that set-up to be more complex than installing behind the router, but she just had me change the cabling.
I was told if that didn't help, they could change the settings with the Vonage box to obtain a dynamic IP address and do a "self-refresh."
Didn't work.
Advanced Vonage support suggested I mis-heard on the phone. He wants to set a static IP address for the unit, which will involve some programming in the router as well as the Vonage box. He said there's no way the Vonage box could bring down the cable connection as I've been experiencing.
Searching the forum brought up similar issues, but not what appears to be the same issue.
I am not a computer technician. I can't believe the Vonage box would knock out my cable connection. But something is causing it and the only recent change to my set-up is adding Vonage. I'm surprised that Vonage tech support isn't more familiar with this issue. Surely I'm not the only person in the entire world to be using a set up like this.
I'd appreciate any thoughts, suggestions and especially solutions. Keeping in mind I am not a computer/IT technician or expert.
Speed Test results:
Speed test statistics
-
Download speed: 4104256 bps
Upload speed: 518232 bps
Quality of service: 96 %
Download test type: socket
Upload test type: socket
Maximum download pause: 116 ms
Average download pause: 9 ms
Minimum round trip time to server: 59 ms
Average round trip time to server: 60 ms
Voip test statistics
-
Jitter: you -> server: 2.4 ms
Jitter: server -> you: 4.1 ms
Packet loss: you -> server: 0.1 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.9
Thank you.
Read The Full Thread: Comaast Cable Connection Dropping Regularly
• I have the same problem. I lose connection to the internet,unplug and replug my
• The fact that your Vonage device was not initially connected directly to your
• Thanks. what am I looking for in the events log or signal strength?
Three things
• That looks OK now but I assume that you have connectivity. Iif you are power cycing
• I'll do that. But the log showed dates through all last week, so I'm not so sure power
• Update: the connection continued to drop today. Armed with the information from
• Good to hear that the information there helped. Hopefully what they do for you
• My Vonage service has went to the pits over the past two months more times then not
• Are those results on an idle connection? What time of day? Sometimes what people
joevtoo posted "I've had Vonage for almost a month. In the past week or so, my cable connection just" on 01/25/2009 |
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