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Vonage I've had Vonage for about a year & the only problem I've had up until now was
I've had Vonage for about a year & the only problem I've had up until now was getting TIVO to work with it.... never resolved that issue, but that's another issue... this is more important at the moment.
My 9 year old son is a diabetic & I really need to be able to communicate with the School, I'm at my wits end, please don't tell me I've got to switch back to a phone line.
When I make or receive calls no one can hear us talking. I can hear them, but they can't hear me. I called our phone from my kids School & all I could hear was, well... maybe faint, faint static. I've emailed customer service, but they NEVER return my emails because I sent them 4 emails two weeks ago regarding a billing issue & they have yet to return any of those. There is nothing wrong with my phone because we plugged in a different one just in case that was the problem, & still the same problem... I bought that phone today. I don't own a cell phone or anything, so I don't have another alternative for reaching them. And there is one other technical issue I've been having in the last month, I've been unable to access my voicemail. I dial the # & I get a fast busy signal. I try to listen to it from the website & the message is in red with something like technical difficulties, please try again "sigh"
1. Murfreesboro, TN
2. Comcast cable/ wired
3. ? I don't know
4. RCA/ Model# DCM315
5. Linksys RT31P2
6. Modem-Vonage Adapter-PC... ??
7. Issue you are experiencing: See Above
8. DETAILED results from www.testyourvoip.com with a test call to Boston. See Below
I went to that check your Voip line, here where the results:
Test Details
The information below explains why your call quality score (MOS) was less than perfect.
Find the results that you want more quickly...
Jump to: Media Quality Signaling Quality
MOS Analysis From You TO Boston
MOS analysis chart
Media Quality
MOS
2.9 / 5.0
(Best with G.711 is 4.4)
Degradation Sources
Codec 0.58 27.6%
Latency 0.12 5.8%
Packet Discards 1.39 66.5%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 279 ms
Packet Discards 6.3%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 60 ms
Max: 320 ms
Burst Loss
Jitter
Min: 0 ms
Avg: 10 ms
Max: 376 ms
Signaling Quality
Post-Dial Delay 110 ms
Call Setup Time 141 ms
Media Delay 313 ms
MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS
3.5 / 5.0
(Best with G.711 is 4.4)
Degradation Sources
Codec 0.58 38.9%
Latency 0.11 7.3%
Packet Discards 0.77 52.1%
Packet Loss 0.02 1.6%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 279 ms
Packet Discards 4.2%
Packet Loss 0.1%
Loss Periods
Min: 20 ms
Avg: 100 ms
Max: 260 ms
Burst Loss
Jitter
Min: 4 ms
Avg: 34 ms
Max: 355 ms
Signaling Quality
Post-Pickup Delay 173 ms
Call Setup Time 184 ms
Media Delay 206 ms
Thanks for your time.
Read The Full Thread: New User, Linksys RT31P2/ No one can hear us when we talk
• I don't know whether this will help but check for the firmware version on your router.
• Hilton3,
I'm a little confused. The subject says new user but you say you've
• Hi, I did what you said, & yes, I have the updated firmware. Thanks for helping
• Heres my tip:
Do not bother emailing Vonage support. You will not receive
• The only time I email support is through the dslreports@vonage.com address.
hilton3 posted "I've had Vonage for about a year & the only problem I've had up until now was" on 01/11/2006 |
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