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Vonage I've had Vonage for about a month and after the first week I've had intermittent



I've had Vonage for about a month and after the first week I've had intermittent choppy audio (my voice is choppy to those I'm talking with, but I usually hear them fine). It happens about 25% of the time and sometimes will go from clear to choppy on the same call. I've tried lowering the call quality to the minimum with the bandwidth saver but that didn't seem to help. I've also tried bypassing the router without any noticeable improvement.

I'm in Fairfax VA.
I have Cox High Speed Internet Cable.
I have a Toshiba PCX2200 Cable Modem.
A Buffalo WHR-HP-G54 Router.
The D-Link VTA-VD phone adapter.
My phones are 5.8 Ghz.

Here's my test results:
Speed test statistics
-
Download speed: 5423472 bps
Upload speed: 1477904 bps
Quality of service: 83 %
Download test type: socket
Upload test type: socket
Maximum download pause: 54 ms
Average download pause: 6 ms
Minimum round trip time to server: 22 ms
Average round trip time to server: 50 ms

Voip test statistics
-
Jitter: you -> server: 9.9 ms
Jitter: server -> you: 8.6 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 19
Estimated MOS score: 3.9



Any suggestions?


edit:

Also, here's the testyourvoip.com results:

Media Quality MOS 3.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 35.4%
Latency 0.00 0.0%
Packet Discards 0.78 47.9%
Packet Loss 0.27 16.6%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 173 ms
Packet Discards 3.5%
Packet Loss 1.2%
Loss Periods Min: 20 ms
Avg: 40 ms
Max: 320 ms
Burst Loss

Jitter Min: 0 ms
Avg: 13 ms
Max: 307 ms

Signaling Quality Post-Dial Delay 79 ms
Call Setup Time 94 ms
Media Delay 172 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 173 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 66 ms
Call Setup Time 76 ms
Media Delay 98 ms



Read The Full Thread:

Intermittent choppy audio


Your testyourvoip scores tell the story. On the downlink they're fine, and that
Thanks for the response Steve. I connected directly to the modem (bypassing
Yes, that's always the problem. If you have any symptoms not related to VoIP you

BruceB posted "I've had Vonage for about a month and after the first week I've had intermittent" on 08/04/2006

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