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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Vonage I've had Vonage for a couple of years now. No problems, but two weeks ago I moved

I've had Vonage for a couple of years now. No problems, but two weeks ago I moved five blocks and had Comcast wire up the house. The speeds seem good but the QOS measure is HORRIBLE (sub 50%)

And folks on the other end of the line seem to have difficulty hearing me from time to time, everything from static to voice just completely dropping. Could it be the QOS? And how does one get Comcast to fix that - they just look at up and down speeds that seem fine, so worried about the brush off and the $50 fee for calling when there is "no problem".

I did have one problem a while back (the other house) where the power levels were off on the modem, Comcast came by and fixed the splitter and all was well. Not sure what the proper power levels and noise levels should be on this Arris 502G, - so I've attached that data at the bottom too (you get to it by typing into your browser). Can people give me a sense as to whether these modem specs are off or look reasonable.

I also upped the quality with the bandwidth saver. Don't know if this helps (grabs more bandwidth) or hurts (needs more bandwidth, so is more fragile).

I'm even contemplating going back to horrible old land-lines just to get decent reliability. Thanks again for any help.


1. Your location
San Francisco
2. Your ISP name and type (cable, DSL, wireless etc)
Comcast Cable
3. Upload and download speeds
3-15 mbs, 1-2mbs
4. Modem make and model
Arris 502G/CT
5. Type of Vonage adapter used
VTA-VD (little black box)
6. Setup of Network Modem->Vonage Adapter->Phone
Modem also powers a linksys 54G wireless router
7. Issue you are experiencing ie dropped calls, choppy audio etc
Callers cannot hear me. My voice drops out from time to time
8. Run this Voip Test: After the test has fully completed, in the Advanced Tab, click on "View Text" in the lower right hand corner. Copy-N-Paste that data into your post.
Speed test statistics
Download speed: 2542728 bps
Upload speed: 1606320 bps
Quality of service: 27 %
Download test type: socket
Upload test type: socket
Maximum download pause: 187 ms
Average download pause: 12 ms
Minimum round trip time to server: 91 ms
Average round trip time to server: 136 ms

Voip test statistics
Jitter: you -> server: 10.0 ms
Jitter: server -> you: 0.0 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 100.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 27
Estimated MOS score: 3.6

Modem Stats

Freq/Power: 705.000 MHz -3 dBmV
Signal to Noise Ratio: 38 dB
Modulation: QAM256

Freq/Power: 32.000 MHz 50 dBmV
Channel Type: DOCSIS 1.x (TDMA)

Symbol Rate: 2560 kSym/sec

Modulation: QAM16

Read The Full Thread:

My voice is dropping for other party -QOS is POS

Modem goes to wrt54g linksys router, which then goes to vonage box. I run my pc and
What concerns me on your speed test is the dropped packets. That is the cause of
Thanks Alan. I missed that completely. So the server packet drops are 100% it says
I agree with Alan. Those test scores indicate a real problem. What happens to the
There is a wireless router. I've run the test again because I don't think the packet

ziipppp posted "I've had Vonage for a couple of years now. No problems, but two weeks ago I moved" on 02/14/2008

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