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Vonage I've got the EXACT same problem... in fact, I'm copying and pasting most of your
I've got the EXACT same problem... in fact, I'm copying and pasting most of your post. I've been a Vonage customer since January 2005, and this problem just started a few months ago. I didn't make a single change to any software or hardware except that I started using Comcast's free McAfee service on my computer.
1. Your location
Nashville, TN
2. Your ISP name and type (cable, DSL, wireless etc)
Comcast Cable
3. Upload and download speeds
upload=347k (consistently between 340-350); download=1700k (fluctuates pretty wildly per speakeasy.com)
4. Modem make and model
Motorola SB5100
5. Type of Vonage adapter used ie RT31P2 or PAP2
PAP2
6. Setup of Network
Cable Modem->LinkSys WRT54G->PAP2
Also have tried
Cable Modem->PAP2
Same results
7. Issue you are experiencing ie dropped calls, choppy audio etc
Outbound voice intermittent cutout (5 - 10 seconds off, 1 minute on, etc.) Inbound is perfectly fine.
8. DETAILED results from www.testyourvoip.com with a test call to Boston.
The MOS has varied between 3.1 and 4.0 to Boston over the last hour.
MOS 3.6 / 5.0
(Best with G.711 is 4.4)
Degradation Sources
Codec 0.57 41.6%
Latency 0.32 22.8%
Packet Discards 0.49 35.5%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 463 ms
Packet Discards 2.0%
Packet Loss 0.0%
Loss Periods Min: 40 ms
Avg: 60 ms
Max: 120 ms
Burst Loss
Jitter Min: 0 ms
Avg: 33 ms
Max: 437 ms
Signaling Quality Post-Dial Delay 191 ms
Call Setup Time 221 ms
Media Delay 461 ms
I've called Vonage, they said to call back on another phone because they couldn't hear me ;) Had Comcast come out here and check the line, he said I have "better than I'm paying for" at 7.4M connection (as opposed to 6). I tried port forwarding on the router, disabling the firewall, etc, then finally just bypassed the router altogether and had the same results going straight through the phone adapter. I have my Vonage quality setting at High (90).
If it hadn't worked perfectly for months, I would just toss it... but now I just have to know what happened!
Would surely appreciate any help!
Thanks,
Janet
Read The Full Thread: Outbound voice dropped
• Hi - I'm going nuts trying to figure out what's wrong with my vonage line. I can hear
• Same problem here in North Andover, MA. Same cable modem, same PAP2. Wife is on
• My gut feeling tells me it's a problem with Comcast, or something they are intentionally
• DCipher found the correct thread, but not sure the rest of you did:
Comcast,
• I had the same problem, but narrowed it down to a pc on my internal network that was
SixthFloor posted "I've got the EXACT same problem... in fact, I'm copying and pasting most of your" on 05/15/2006 |
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